something went wrong – PayPal

  • Resolved Zorem

    (@zorem)


    3 years ago

    Hi, we get an issue for a customer that try to signup for a subscription, The orders are not created and the customer gets the message that something went wrong and to try a different payment source. When we checked the logs, we get this error message:
    2022-03-02T12:52:11+00:00 ERROR Order (removed) is not approved yet.
    2022-03-02T12:52:11+00:00 ERROR Order approve failed: Order (removed) is not approved yet.

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Syde Niklas

    (@niklasinpsyde)

    Hi @zorem,

    Together with our partners at PayPal, we are looking into an issue that can cause the button with a vaulted PayPal account to not work properly in some cases on the checkout page.
    The workaround to confirm the payment process anyway would include choosing a different funding source from the dropdown menu on the right side of the button or using the button on a non-checkout page.
    This will force the popup window as a fallback, but it may not be an intuitive workaround.

    If this is the error I assume it is, then there is little we could do about it for the moment. But it can also be the result of a conflicting interaction. To rule out eventual compatibility problems with a different plugin, it would be good to perform a conflict test to rule out eventual issues with the theme or a different plugin. We recommend temporarily activating the default theme Storefront and disabling all other plugins except for?WooCommerce and?PayPal Payments to see if the behavior persists.

    Thanks!

    Kind regards,
    Niklas

    Thread Starter Zorem

    (@zorem)

    Thanks, it is working fine after we cancelled the subscription and the customer statrted a new plan

Viewing 2 replies - 1 through 2 (of 2 total)
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