• Resolved Alex H.

    (@alex-h-1)


    Hi guys,

    I have this plugin enabled on my site and currently using it to generate pop-up forms for newsletter subscribers.

    When trying to set it up, I get prompted an error that says:

    “Something went wrong. Please try again.”

    Do you have any ideas what could be causing it? I have it setup with MailChimp. Is there a error log can I am able to check some how?

    Thanks,

    Alex

Viewing 2 replies - 1 through 2 (of 2 total)
  • Hello @alex-h-1,

    I trust you’re doing well!

    Please make sure that there is at least one email added to the MailChimp list. If the API key on MailChimp was created a long time ago, please create a new API Key and add it to Opt-ins Basic SetUp.

    Make sure that after entering MailChimp API, you’ve added a list from the drop-down.

    If the issue still persists, please enable WordPress debug. Add the following defibe rules to the wp-config.php file:

    define( 'WP_DEBUG', true );
    define( 'WP_DEBUG_LOG', true );
    define( 'WP_DEBUG_DISPLAY', false );

    Insert these lines above /* That's all, stop editing! Happy blogging. */ line. Try signup for a newsletter by adding a real email address. This way all errors will be saved in the debug.log file inside the /wp-content/ directory. Share the debug.log here with us.

    Please advise,

    Kind regards
    Nastia

    Thread Starter Alex H.

    (@alex-h-1)

    I managed to get it fixed! That was the issue, I didn’t hit ‘GET LISTS’ and select my list.

    Thanks so much for responding so promptly!

    Cheers,

    Alex

Viewing 2 replies - 1 through 2 (of 2 total)
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