Something went wrong. Please try again or choose another payment source

Hello @oli1919

Thank you for reaching out to us, we’re here to help.
When I took a closer look at your checkout page, I saw that the PayPal option is provided by the standard PayPal plugin and the Credit Card payment option is provided by the WooCommerce PayPal Payment plugin. This is most likely the cause for this issue, since we know that very often these plugins will cause conflicts when they function on the same page. Can you try to only use our plugin and deactivate the PayPal Standard plugin instead?

Let me know if that fixes this issue.

Kind regards,
Joost

Thanks for the quick reply, I’ve disabled Paypal Standard in WooCommerce, and also deactivated the ‘WooCommerce PayPal Checkout Gateway’ plugin we had active alongside the WooCommerce PayPal Payments one, so hopefully this should solve our problem moving forward.

Hello @oli1919

thank you for letting me know. I will mark this as resolved but don’t hesitate to contact us again if this does not fix your issue or if you have any other questions for us.

Kind regards,
Joost

Hi I am seeing an issue with Paypal plugin in my woocommerce setup. Can you help please?

https://crossoverfoods.com/web

peace, peter.

Here’s more information on my issue.

1. Plugin used is Woocommerce PayPal Payments 1.5.1
2. The sandbox details are correctly set as the plugin was working as designed.
3. I have deactivated all plugins except for Woocommerce and WC PP 1.5.1
4. However on using another PayPal plugin, PayPal PLUS for WooCommerce, the sandbox test payment went through with no issue.
5. This is the error log message.

2021-09-21T07:37:17+00:00 WARNING [WEBHOOK_URL_ALREADY_EXISTS] Webhook URL already exists
2021-09-21T10:48:57+00:00 WARNING Could not create token.
2021-09-21T10:48:59+00:00 WARNING Could not create token.
2021-09-21T10:51:04+00:00 WARNING Could not create token.
2021-09-21T10:51:05+00:00 WARNING Could not create token.
2021-09-21T10:51:06+00:00 WARNING Could not create token.

Any advice or help would be much appreciated.

peace, peter.

Hello @inigobooks

Currently, we are investigating this issue that seems to be caused when Card Processing has been enabled and there has been a critical error. So you could try to not use vaulting or you can deactivate the Card Processing in our plugin and use the standard credit card option from PayPal that would normally appear. Let me know if any of these options help you solve this for now.

We are working on a fix, but this would not be available for the next release that we are already testing at the moment. I have added this thread to the development ticket, so you should get updated once we have more details know about the release or if there is a testing package available for it.

Kind regards,
Joost

In case it helps your debugging and searching for the answer, I’ve been having the same weird error:

“Something went wrong. Please try again or choose another payment source.”

but only when I have the PayPal Card Processing enabled, and I am trying to process a regular PayPal account payment (not a card payment) on subsequent orders to a first order. (PayPal account payments work fine with Card Processing turned off, as it’s a totally different button.)

With Card Processing enabled, I have found that if I place a first order and pay with PayPal account it will work – I have to log into the PayPal pop up window, and it processes.

Subsequent orders however, don’t even get as far as opening the PayPal pop up, they just give the error above. It presents as the gold pill PayPal button holding onto the email address of the test PayPal account I used from the first order (creepy). If I click this, it fails every time with the error above.
(Aside: I wish it did not remember this person’s PayPal account after the first order.)

So, this new special PayPal Pill button (that ONLY shows when Card Processing is enabled), has a drop down that has an option to “Pay with a different account” – If I choose this option I do not get the error. It works to pop up the PayPal window, and allows me to log in using the same PayPal account.

Subsequent orders will fail, unless I chose “Pay with a different account” every time, from the Pill buttons’ drop down.

Now… If I turn OFF “Paypal Card Processing”, I get the old, reliable, PayPal pill button (with no drop down to change accounts) and this button works fine for processing PayPal orders. No problems at all. Subsequent orders process no problem and there is no “holding onto” the user’s PayPal account email in the button. I have to log into PayPal to complete each order. Which is great! I just wish introducing the Card Processing Option didn’t come with this PayPal session-button combo.

I do not use Vaulting. I tried clearing the browser cache, the local and session storage. Could not get that PayPal button to forget the email address of the PayPal account that was used on my store. Which is bad. I don’t want their personal PayPal email address showing up on my site, where they signed up with a different email address. That looks really really bad, from an optics perspective.

Using Storefront Theme latest, PHP 8.0, Latest version 1.5.1 of the PayPal Payments Plugin, Latest version of WordPress.

An update

For now, I have decided to move to another plugin PayPal PLUS for WooCommerce after trying.

We shall wait for the fix before attempting to use this plugin.

peace, peter.

I had the same issue with a new site I was launching and testing. Turned out to be a simple mistake, when trying to check out I had no address set, specifically city.

If you enable the PayPal option and enable logging, subsequently attempt a transaction and check the WooCommerce > status > logs – should point you in the right direction.

Same error occurs – I have paypal and paypal card processing toggled on. It’s a shame to have to turn off card processing for this to work. Will this be fixed or should we be moving to a different plugin?