Something went wrong when connecting to facebook!

  • Resolved lovealy

    (@lovealy)


    3 years, 6 months ago

    Tried the following and still get the error so haven’t been able to connect my Facebook to WooCommerce. Been trying for weeks now.

    Attempt 1:
    – Surf to https://<your-site>/wp-admin/options.php
    – Search for wc_facebook_external_business_id
    Update field to include only supported characters and save best practice: store-name-dfsdc3lck9k6q ← 13-digit random string
    – Go back to WooCommerce > Facebook and click “Get Started” again

    Attempt 2:

    Do a site database backup
Please increase your PHP Time Limit from currently 120 to 1200, this is to ensure we can avoid timeouts when the extension is doing resync next time since timeout could result in broken and incomplete sync. Here is the guide to change the setting: Increase PHP Time Limit in WordPress sites
Clear WooCommerce transient data, it’s cached data that we want to clear to ensure it’s not interfering with a proper product sync, you can do that by going here WP Admin > WooCommerce > Status > Tools > WooCommerce transients > Click – Clear Transients (Button on right)
Deactivate Facebook for WooCommerce
Then navigate to your WordPress options page  https://www.liabox.com/wp-admin/options.php and please clear the value for the following fields, and click saves (the button is in the bottom of the page:
wc_facebook_access_token
wc_facebook_external_business_id
wc_facebook_system_user_id
wc_facebook_business_manager_id
wc_facebook_commerce_merchant_settings_id
wc_facebook_merchant_access_token
wc_facebook_product_catalog_id
wc_facebook_page_access_token
wc_facebook_page_id
wc_facebook_pixel_id

Once that’s done, please re-activate Facebook for WooCommerce extension
Navigate to this page WP Admin > Marketing > Facebook and then click Get Started to re-connect to your Facebook Business Manager, select the assets for Facebook Page, Pixel, and Catalog.

    Had to repopulate wc_facebook_business_manager_id with a value otherwise I had other issues. Gave it an ASCII-friendly value.

    This is really bugging me now. It’s been weeks and I can’t even link my site!!!! Help please!

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Thread Starter lovealy

    (@lovealy)

    Oh and my currency is GBP so not an issue…

    Plugin Support Saravanan S, a11n

    (@simplysaru)

    Hey there!

    Could you confirm if you changed the PHP time limit to 1200secs as recommended in the logs?

    `Do a site database backup
    Please increase your PHP Time Limit from currently 120 to 1200, this is to ensure we can avoid timeouts when the extension is doing resync next time since timeout could result in broken and incomplete sync. Here is the guide to change the setting: Increase PHP Time Limit in WordPress sites
    Clear WooCommerce transient data, it’s cached data that we want to clear to ensure it’s not interfering with a proper product sync, you can do that by going here WP Admin > WooCommerce > Status > Tools > WooCommerce transients > Click – Clear Transients (Button on right)
    Deactivate Facebook for WooCommerce`

    If not could you try this, you may have to work with your web host regarding this.

    Look forward to your reply at your earliest.

    Plugin Support Hannah S.L.

    (@fernashes)

    Automattic Happiness Engineer

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

Viewing 3 replies - 1 through 3 (of 3 total)
  • The topic ‘Something went wrong when connecting to facebook!’ is closed to new replies.