Something went wrong when connecting to Facebook!

The same with me! I can connect with one of my sites but cannot connect with the other. Both sites have the same plugins installed so it is not a plugin conflict. Should be something with facebook api.

Hi @svetkol,

Thanks for reaching out about the plugin. I’m sorry to hear that you are experiencing an issue as well. I’m afraid that this error message is a bit more generic than it might look and could be a different issue.

Since you’re not the person who originally started this topic then, per the forum guidelines, would you please start your own topic? We’ll be more than happy to help there ??

Thanks,
Marcus

Hi @winetent,

Thanks for reaching out. I’m sorry to hear that the plugin is giving you trouble! Happy to help you with this!

First, I want to thank you for sharing this video! This is a great way for us to see what you are experiencing and provides a bit of a head start with troubleshooting.

At first glance, it looks like the URL on the error page is showing a “Permission error” and “user denied” message.

Would you please double-check to make sure that the page, pixel, and catalog are all assets of the Business Manager account you want to use? In addition, would you please confirm that the “Partner Created User” has access to these in your Business Manager as well?

Thanks,
Marcus

Hey @winetent,

It has been a while since we heard from you, so I’m going to mark this topic as resolved. If you’re still experiencing issues please take a look at our documentation for more information and create a new thread if you have further questions.

Thanks,
Marcus