• when the users go to checkout and enter their credit card info shows an error message “something went wrong while performing your request, please contact web administrator to report a problem” and stays on the checkout page.

    A transaction using the PayPal standard checkout work perfectly.

    The page I need help with: [log in to see the link]

Viewing 8 replies - 1 through 8 (of 8 total)
  • Plugin Support mbrsolution

    (@mbrsolution)

    Hi, would you be able to carry out a purchase test in your site using your credit card? This would confirm if there is an issue or not.

    Thank you

    This issue has been going on since last Friday when woocommerce did the update. I have not been able to use PayPay Pro since. I receive the same error message as above. Had to turn it off because it was confusing and scaring customers. Someone please fix this issue!!

    I am receiving this issue as well. Started this morning. I tried using a credit card and it did not work. Same error message. Regular paypal works fine. Please help.

    Plugin Support mbrsolution

    (@mbrsolution)

    Hi,

    Can you please make sure the following has been done on your site?

    Upgraded the WooCommerce database after the latest update? They made a lot of changes in the last upgrade so it is important that you upgrade the database and stuff. See if there is any notices in the admin interface of WooCommerce.

    Empty your browser cache and refresh it to make sure all the new JavaScript and CSS files are loading. So nothing is cached.

    Thank you

    Hi,

    This happened before updating, I updated to see if it fixed it but it did not.

    I have customers from different states and countries telling me they are getting errors.

    Only having issues with credit card via paypal, via this plugin. I had to revert to the paypal standard plugin to get things working for now.

    I can provide log files if you will help fix this. Seems like something changed and your plugin needs to be updated to reflect the changes.

    Plugin Support mbrsolution

    (@mbrsolution)

    Hi,

    Yes please provide log files. Perhaps they might show some indication of what is going on.

    Thank you

    Sure, can you please give me an email to send it to?

    @mbrsolution I post error logs on my original post.

Viewing 8 replies - 1 through 8 (of 8 total)
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