Sometimes getting an ‘Internal Error’ Message

  • Hi,

    I’ve recently moved a website I built over to a new host. Since moving it there has been an issue with a white screen showing ‘internal server error’ only sometimes, usually when trying to load the home page. I think it’s an issue with redirecting but I am not sure and I don’t know how to fix it.

    I’ve tried turning all plugins off, updated the .htaccess file and made sure the latest version of PHP is running on the hosting account but the issue still exists. I am at a loss as to what to do now, any help would be greatly appreciated!

    Thanks,

    Matt

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Moderator Steven Stern (sterndata)

    (@sterndata)

    Volunteer Forum Moderator

    Errors like this are logged. Check the error log on your server. If you can’t find the log, please contact your host.

    Meantime, enable wp_debug and wp_debug_log and after an error, look at wp-content/debug.log to see if anything gets logged there. https://www.ads-software.com/support/article/debugging-in-wordpress/

    Thread Starter mattypartridge17

    (@mattypartridge17)

    Thanks Steve, I contacted the host and requested they check the error log, nothing was showing. I’ll set up a staging site and try this debugging process you have suggested.

    Hello Matt,

    In most cases it is a memory limit problem. You should check the PHP enviroment settings, but I aggree with Steve you should check the PHP & server error logs. If you see no messages my be your error logging level is too low, check it in the php settings too. (<?php phpinfo(); ?>

    Tom Miletics

    Thread Starter mattypartridge17

    (@mattypartridge17)

    Thank you for your help, I think the website is now working as it should be. I originally hosted it with Ionos and I think the php.ini file was causing issues.

Viewing 4 replies - 1 through 4 (of 4 total)
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