Sorry, but never again.

It’s best to open a support request before leaving a bad review. Developers don’t help people who jump to judgement. Remember that the next time you ask for help on the forums.

I would agree if we were talking about additionnal functionnalities or small bugs, or improvements.

However we’re talking about a plugin :
– whose MAIN functionnality does not work (in my environment, I might add) and that is not a very complicated one
– whose deactivation brought me other problems.

Therefore I won’t spend much time trying to contact support, which will ask me if I have the latests versions, ask me to deactivate my other plugins to see if there is compatibility pb, tell me to grant access, and so on.

However I’m sorry If my review was too rude : it’s just that every time I look for a plugin, I spend soooo much time finding one that correctly does what it says. Most of time I have to try 3 or 4 before finding one. And that annoys me a lot.
That is why my initial post was a little abrupt.

You do understand that the plugins are free and we spend a lot of time as well supporting and building them. It’s not just your time.

I’ve answered 100’s of support question using my time for free. I’m happy to help users who are kind. The plugin works and if you would have just posted your urI could have assisted. When there are 30,000 plus other plugins there are the potential for conflicts. It appears you are fairly new to the community. Get use to conflicts with plugins and themes.

All I ask is please be respectful of the community and maybe contribute something back instead of just being a user.

I apologized for the rudeness of my initial post but apparently it’s not enough.
You must be really upset…

“You do understand that the plugins are free”
> I think I do. Let me check my bank account ??

“It’s not just your time.”
> Yes it is. Why ?
>Because it’s YOUR CHOICE to give a part of your time to the users. And it’s very nice of you. Really.
>However it is NOT MY choice to spend time trying to make a simple plugin to work.

“The plugin works”
> If it was true, we would not have this conversation.
> Let me correct that for you : “the plugin works for a majority of users”.
> Unfortunately I’m not one of them ??

“you are fairly new to the community. Get use to conflicts with plugins and themes.”
> I guess your condescendant tone is just a fair response to my initial abrupt tone.
> that’s ok. ??

I’m not upset. You just don’t understand.

Of course you are.

OMG everytime I try to be friendly, you come back again.

OK then let me tell you more abruptly what I think :

1) You talk about your plugin and your work as if it was completely un-interested. Just for free. Do you think people are stupid ?
Your main purpose is to sell the pro version.
That is fine by me but please do not speak about the time you spend for free just for the well-being of the community.
you know as much as I do that this is investment to sell the pro version.

2) Yes I gave a bad review. You just can’t take it and you won’t admit it…
You feeled obligated to justify yourself (that is natural) and then defend yourself by being quite rude with a condescendant tone : “Hey guy, you’re a noob here. You just can’t say my plugin does not work well” “you’re not respectful and you just don’t understand anything”

Let me say it another way.
I’m just a customer. Oh forgive me it was “free” => I’m just a user.
I’m using a product, a quite simple one and … it does not work !
Of course I won’t give 5 stars for it !
Would you be happy after getting let’s say a new computer, that you’d have to call support before even being able to boot it ?I don’t think so.

It seems we do not understand each other.
That happens.
Anyway, I wish the best for you and your plugin.

I’m not uspset, I’m just responding to your accusations. Which I have the right to do. Let’s not forget you opened thread. I have a right to respond.

Let me tell you more abruptly what I think as well, and yes we can agree to disagree.

1: Do you not think I know 90% or more of users of WordPress are using it to make money as yourself or to have the benefit of a free platform.

2. I accept the review I was just stating that you’ll get more help if you open a support thread instead of jumping to conclusion. I didn’t ask you to change it your review.

Would you be happy after getting let’s say a new computer, that you’d have to call support before even being able to boot it ?I don’t think so.

Of course I would not be happy. The there is one big difference. You pay for a computer and for support. WordPress is open source and you are not entitled to support at any level. There are no official support WordPress people in the forums. It all community driven.

Best of luck to you as well on your site.