“Sorry, something went wrong. Please try again.” on ticket-payment page

  • After update cart and checkout,. always failed to confirmation and “Sorry, something went wrong. Please try again.” on ticket-payment.

    could you help me for fixing this problems?

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author Tickera

    (@tickera)

    Hi breakablez,

    Since we will need additional information from you, please send us email at [email protected] and our support team will be more than happy to help you with this issue.

    Kind Regards,
    Tickera Team

    Same here

    Plugin Author Tickera

    (@tickera)

    Hi there,

    The most likely cause for this is that you have activated only Free Payment Gateway and at the same time you have set some price for your tickets. Now, Free Payment Gateway is used if (and only if) the cart total is 0 (zero). If the cart total is anything than zero, some other payment gateway must be used. So, if this happens, head over to Tickera Settings -> Payment Gateways tab and enable, for example, Offline Payment Method (a “dollar” icon) and configure it (thorough instruction on this can be found here ). Once you do this, you will be able to finish the checkout regardless of the price of the ticket.

    Hope this helps a bit.

    Cheers,
    Tickera Team

Viewing 3 replies - 1 through 3 (of 3 total)
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