'Sorry, that key does not appear to be valid'

Hi guys!

Please, does someone solved this question?
Retrieve password isn’t working.

I’ve tried the solutions on below topics, not solved.
If I deactivate TML the retrieve password works.

All the users is created via admin, using a administrator or editor account.

Not worked:
https://www.ads-software.com/support/topic/sorry-that-key-does-not-appear-to-be-valid-3
https://www.ads-software.com/support/topic/plugin-theme-my-login-fix-for-invalid-key-password-reset

https://www.ads-software.com/plugins/theme-my-login/