“Sorry, there was a problem preparing your payment. Please try again.”

  • Resolved theatrical_harmony

    (@theatrical_harmony)


    3 years, 8 months ago

    I just got this error message while attempting to use Quadpay on my website:

    “Sorry, there was a problem preparing your payment. Please try again.”

    After getting that message, I tested Quadpay through several different computers and locations, and it seems to work sometimes, but then other times, it delivers that error message.

    I’ve double-checked the plugin to make sure it’s up to date. Please help me figure this out.

Viewing 1 replies (of 1 total)
  • Plugin Author Zip Co US, Inc

    (@quadpay)

    Hi @theatrical_harmony.
    Thank you for reaching out.
    This is a message which comes from the payment gateway itself (and not from, the plugin). So, may I ask you to contact our merchant support so, the guys can check what happen with your account and why this messages comes up?!
    Thank you!

Viewing 1 replies (of 1 total)
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