Sorry, we are unable to process your payment at this time. Please retry later.

Hello @testdevs,

I tested stripe in test mode , but i can’t make test payment it shows like this ”?Sorry, we are unable to process your payment at this time. Please retry later.”

Can you please double check if the logs above are from the Stripe plugin or WooCommerce payments?

Could you also share a copy of your site’s System Status? You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”.? Once you’ve done that, paste it here in your response.

Look forward to hearing back from you.

Site system status



WordPress Environment

WordPress address (URL): https://staging2.myvehiclerecord.com
Site address (URL): https://staging2.myvehiclerecord.com
WC Version: 7.1.0
REST API Version: ?</img> 7.1.0
WC Blocks Version: ?</img> 8.7.5
Action Scheduler Version: ?</img> 3.5.3
Log Directory Writable: ?</img>
WP Version: 6.1.1
WP Multisite: –
WP Memory Limit: 768 MB
WP Debug Mode: –
WP Cron: –
Language: en_US
External object cache: –

Server Environment

Server Info: Apache
PHP Version: 7.4.33
PHP Post Max Size: 256 MB
PHP Time Limit: 120
PHP Max Input Vars: 3000
cURL Version: 7.66.0
OpenSSL/1.1.1q-fips

SUHOSIN Installed: –
MySQL Version: 5.7.39-42-log
Max Upload Size: 256 MB
Default Timezone is UTC: ?</img>
fsockopen/cURL: ?</img>
SoapClient: ?</img>
DOMDocument: ?</img>
GZip: ?</img>
Multibyte String: ?</img>
Remote Post: ?</img>
Remote Get: ?</img>

Database

WC Database Version: 7.1.0
WC Database Prefix: tcv_
Total Database Size: 416.96MB
Database Data Size: 410.99MB
Database Index Size: 5.97MB
tcv_woocommerce_sessions: Data: 0.14MB + Index: 0.02MB + Engine InnoDB
tcv_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
tcv_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
tcv_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
tcv_woocommerce_order_items: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
tcv_woocommerce_order_itemmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
tcv_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
tcv_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
tcv_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
tcv_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
tcv_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
tcv_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
tcv_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
tcv_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
tcv_actionscheduler_actions: Data: 0.06MB + Index: 0.11MB + Engine InnoDB
tcv_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
tcv_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
tcv_actionscheduler_logs: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
tcv_addonlibrary_addons: Data: 0.13MB + Index: 0.00MB + Engine InnoDB
tcv_addonlibrary_categories: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
tcv_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
tcv_comments: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
tcv_e_events: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
tcv_e_notes: Data: 0.02MB + Index: 0.17MB + Engine InnoDB
tcv_e_notes_users_relations: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
tcv_e_submissions: Data: 0.09MB + Index: 0.27MB + Engine InnoDB
tcv_e_submissions_actions_log: Data: 0.05MB + Index: 0.11MB + Engine InnoDB
tcv_e_submissions_values: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
tcv_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
tcv_options: Data: 6.41MB + Index: 0.08MB + Engine InnoDB
tcv_popularpostsdata: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
tcv_popularpostssummary: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
tcv_popularpoststransients: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
tcv_postmeta: Data: 314.42MB + Index: 3.00MB + Engine InnoDB
tcv_posts: Data: 88.48MB + Index: 0.77MB + Engine InnoDB
tcv_rank_math_analytics_gsc: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
tcv_rank_math_analytics_objects: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
tcv_rank_math_internal_links: Data: 0.06MB + Index: 0.02MB + Engine InnoDB
tcv_rank_math_internal_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
tcv_sgs_log_events: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
tcv_sgs_log_visitors: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
tcv_termmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
tcv_terms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
tcv_term_relationships: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
tcv_term_taxonomy: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
tcv_usermeta: Data: 0.06MB + Index: 0.03MB + Engine InnoDB
tcv_users: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
tcv_wc_admin_notes: Data: 0.05MB + Index: 0.00MB + Engine InnoDB
tcv_wc_admin_note_actions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
tcv_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
tcv_wc_customer_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
tcv_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
tcv_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
tcv_wc_order_product_lookup: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
tcv_wc_order_stats: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
tcv_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
tcv_wc_product_attributes_lookup: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
tcv_wc_product_download_directories: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
tcv_wc_product_meta_lookup: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
tcv_wc_rate_limits: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
tcv_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
tcv_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
tcv_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB

Post Type Counts

attachment: 79
custom_css: 2
customize_changeset: 116
elementor_icons: 1
elementor_library: 17
elementskit_template: 1
filter-field: 1
filter-set: 1
nav_menu_item: 4
oceanwp_library: 3
page: 21
post: 42
product: 3
revision: 5161
shop_order: 21
sp_post_carousel: 3
wp_global_styles: 2
wpcf7_contact_form: 1
wpcf7r_action: 2
wpcode: 2

Security

Secure connection (HTTPS): ?</img>
Your store is not using HTTPS. Learn more about HTTPS and SSL Certificates.
Hide errors from visitors: ?</img>

Active Plugins (24)

Ocean Extra: by OceanWP – 2.0.6
All-in-One WP Migration Unlimited Extension: by ServMask – 2.47
All-in-One WP Migration: by ServMask – 7.69
Contact Form 7: by Takayuki Miyoshi – 5.6.4
Display Posts: by Bill Erickson – 3.0.2
Elementor Pro: by Elementor.com – 3.8.1
Elementor: by Elementor.com – 3.8.1
ElementsKit Lite: by Wpmet – 2.7.4
Essential Addons for Elementor: by WPDeveloper – 5.4.2
Filter Everything?— WooCoomerce Product & WordPress Filter: by Andrii Stepasiuk – 1.7.3
Hotjar: by Hotjar – 1.0.14
WPCode - Insert Headers, Footers, and Code Snippets: by WPCode – 2.0.3
Last Viewed Posts by WPBeginner: by WPBeginner – 1.0.0
Password URL Pass-through: by Andres Villarreal – 1.1.0
Premium Addons for Elementor: by Leap13 – 4.9.37
Rank Math SEO: by Rank Math – 1.0.102
Unlimited Elements for Elementor: by Unlimited Elements – 1.5.38
UpdraftPlus - Backup/Restore: by UpdraftPlus.Com
DavidAnderson – 1.22.23

Weglot Translate: by Weglot Translate team – 3.8.2
Checkout Field Editor for WooCommerce: by ThemeHigh – 1.8.1
WooCommerce Stripe Gateway: by WooCommerce – 7.0.1
WooCommerce Payments: by Automattic – 5.0.0 (update to version 5.2.1 is available)
WooCommerce: by Automattic – 7.1.0 (update to version 7.2.3 is available)
WP Rollback: by GiveWP.com – 1.7.2

Inactive Plugins (13)

Direct checkout, WooCommerce Single page checkout , WooCommerce One page checkout: by PI Websolution – 2.1.37
Facebook for WooCommerce: by Facebook – 2.6.30
Jetpack: by Automattic – 11.5.1
MailPoet: by MailPoet – 3.103.1
Post Carousel Slider for Elementor: by Plugin Devs – 1.3.0
Quick Buy Now Button for WooCommerce: by Tanvirul Haque – 1.0.5
Quick View and Buy Now For WooCommerce: by GrandPlugins – 1.5.0
Redirection for Contact Form 7: by Qube One – 2.7.0
SiteGround Optimizer: by SiteGround – 7.2.9
SiteGround Security: by SiteGround – 1.3.8
Smart Post Show: by ShapedPlugin – 2.4.17
WooCommerce Shipping & Tax: by WooCommerce – 1.26.3 (update to version 2.1.1 is available)
WordPress Popular Posts: by Hector Cabrera – 6.1.1

Settings

API Enabled: –
Force SSL: –
Currency: USD ($)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
subscription (subscription)
variable (variable)
variable subscription (variable-subscription)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –
Enforce Approved Product Download Directories: ?</img>

WC Pages

Shop base: #2919 - /shop/
Cart: #2920 - /cart/
Checkout: ?</img> Page does not contain the [woocommerce_checkout] shortcode or the woocommerce/checkout block.
My account: #2922 - /my-account/
Terms and conditions: ?</img> Page not set

Theme

Name: OceanWP Child Theme
Version: 1.0
Author URL: https://oceanwp.org/
Child Theme: ?</img>
Parent Theme Name: OceanWP
Parent Theme Version: 3.3.5 – 3.4.0 is available
Parent Theme Author URL: https://oceanwp.org/about-oceanwp/
WooCommerce Support: ?</img>

Templates

Overrides: oceanwp/woocommerce/cart/mini-cart.php
oceanwp/woocommerce/content-single-product.php
oceanwp/woocommerce/loop/loop-start.php
oceanwp/woocommerce/single-product/title.php

Subscriptions

WCS_DEBUG: ?</img> No
Subscriptions Mode: ?</img> Live
Subscriptions Live URL: https://staging2.myvehiclerecord.com
Subscription Statuses: –
WooCommerce Account Connected: ?</img> No

Store Setup

Country / State: United States (US) — New York

Payment Gateway Support

Stripe: products
refunds
tokenization
add_payment_method

Admin

Enabled Features: activity-panels
analytics
coupons
customer-effort-score-tracks
experimental-products-task
experimental-import-products-task
experimental-fashion-sample-products
shipping-smart-defaults
shipping-setting-tour
homescreen
marketing
multichannel-marketing
mobile-app-banner
navigation
onboarding
onboarding-tasks
remote-inbox-notifications
remote-free-extensions
payment-gateway-suggestions
shipping-label-banner
subscriptions
store-alerts
transient-notices
woo-mobile-welcome
wc-pay-promotion
wc-pay-welcome-page

Disabled Features: minified-js
new-product-management-experience
settings

Daily Cron: ?</img> Next scheduled: 2023-01-03 07:24:34 +00:00
Options: ?</img>
Notes: 57
Onboarding: completed

WooCommerce Payments

Version: 5.0.0
Connected to WPCOM: No
Blog ID: -
Account ID: -

Action Scheduler

Complete: 88
Oldest: 2022-12-11 15:24:51 +0000
Newest: 2023-01-11 04:09:07 +0000

Failed: 6
Oldest: 2022-11-15 19:55:49 +0000
Newest: 2022-12-16 03:18:55 +0000

Pending: 1
Oldest: 2023-01-12 04:09:07 +0000
Newest: 2023-01-12 04:09:07 +0000

Status report information

Generated at: 2023-01-11 04:12:22 +00:00
`

stripe plugin login deatils are provide in the earlier

Hi @testdevs

Thanks for sharing the System Status Report as well as the error logs.

‘User-Agent’ => ‘WooCommerce Payments/5.0.0’,

2023-01-09T16:06:10+00:00 ERROR HTTP_REQUEST_ERROR Site is not connected to WordPress.com

I can see that the error logs point to the WooCommerce Payments plugin.

WooCommerce Payments

Version: 5.0.0
Connected to WPCOM: No
Blog ID: -
Account ID: -

Checking on your SSR, it was also verified that your WordPress.com account is not connected as well.

Can you please try to connect to your WordPress.com account first and see if this resolves the issue?

At first test payment mode is working successfully. after that this issue arise

Also this is our staging site

Hi,

Since the issue is related to WooCommerce Payments, for better assistance, please create a thread in the WooCommerce support payments forum https://www.ads-software.com/support/plugin/woocommerce-payments/#new-topic-0.

When creating the new thread, please include a link to this forum, and please share a copy of any fatal error log found under WooCommerce > System Status > Logs (if any).

Thanks.