Sorry, we are unable to process your payment at this time. Please retry later.

  • Resolved tonyart

    (@tonyart)


    10 months ago

    I get this error at checkout in test mode “Sorry, we are unable to process your payment at this time. Please retry later.” In the woocommerce log display an error that says “India recurring payment mandates can only be requested for the following currencies: [inr, usd, eur, gbp, sgd, cad, chf, sek, aed, jpy, nok, myr, hkd]. ” but the problem is that the store is not in India is in Romania and the currency is “lei”. I talked with stripe support and they told me this is a plugin error and the only way to test it in test mode is if I change the currency to $ usd, this way it works. I need to test it in my currency. How do I fix this?

    • This topic was modified 10 months ago by tonyart.
Viewing 5 replies - 16 through 20 (of 20 total)
  • Plugin Support Zubair Zahid (woo-hc)

    (@doublezed2)

    Hello smgdarien

    Thank you for contacting WooCommerce support.

    Since all websites are built differently and run in different environments.
    Therefore, as per our Support Policy, I will suggest you create a new topic so we can assist you separately.

    I appreciate your understanding. ??

    Wouldn’t this be more of a reason to debug the issue within the support thread if multiple users are facing the same issue?

    Thread Starter tonyart

    (@tonyart)

    I don’t know why you marked this as resolved, I opened a ticket on woo but they didn’t fix the issue, they sent me to stripe support and stripe support said its definitely something wrong with woocommerce api integration, so this is not resolved, please fix this!

    • This reply was modified 9 months, 3 weeks ago by tonyart.

    yes it’s still occurring, hopefully it’s resolved as soon as possible. No issues for stores using WooPayments

    ?? Hey @tonyart!

    Please note that this thread was marked as resolved, as a result of opening a ticket, to investigate this issue further, through it.

    I was able to locate ticket #7669727, where the correspondence has moved, and it should be receiving a response shortly.

    Meanwhile, if you happen to receive this message before a response there, kindly respond to the ticket with screenshots of the Account details section (as exemplified here), along with how the webhook endpoint appears on Stripe’s dashboard (as exemplified here).

    —

    Hi there @smgdarien ??

    Glad to hear it all works as expected with WooPayments.

    Please note, we’d like to take a look at your report on a separate thread, since this one is closed and technically resolved, in order to better focus troubleshooting resources.

    Please open a new topic here: https://www.ads-software.com/support/plugin/woocommerce-gateway-stripe/#new-topic-0.

    Thanks!

Viewing 5 replies - 16 through 20 (of 20 total)
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