Sorry, we are unable to process your payment at this time. Please retry later.

  • Resolved Carl M.

    (@ccmanz)


    7 months, 1 week ago

    Hi,

    One of our customers can’t complete their checkout. We are getting a “Sorry, we are unable to process your payment at this time. Please retry later.” in the order notes in the backend.

    Upon checking with stripe logs

    [code] => resource_missing [doc_url] => https://stripe.com/docs/error-codes/resource-missing [message] => No such PaymentMethod: 'pm_1O5HkCHZLhpzR9MUKHCoedKk' [param] => payment_method [request_log_url] => *deleted* [type] => invalid_request_error

    Note: This has occurred twice now on different customers

    Please advise on how to resolve the issue please

    • This topic was modified 7 months, 1 week ago by Carl M..
Viewing 1 replies (of 1 total)

  • Hi @ccmanz,

    Thank you for reaching out to us. I understand you’re experiencing an issue with the payment processing. The error message you’re seeing indicates that the payment method associated with the transaction could not be found. This can happen for a few reasons, but most commonly it’s due to the payment method not being properly linked or available in Stripe’s system at the time of the transaction. To help us get to the bottom of this, could you please provide a bit more information?

    • Have you recently made changes to your Stripe account settings or payment methods?
    • Are you using the latest version of the WooCommerce Stripe Gateway plugin?
    • Could you check if the issue persists with different payment methods, like credit cards from different issuers or payment gateways?

    In the meantime, here are a few steps you can take:

    1. Ensure that your Stripe API keys are correctly configured in WooCommerce.
    2. Check the Stripe status page to see if there are any ongoing issues that might be affecting payment processing.
    3. Review the order notes for any additional error messages that could provide more clues.

    Once you’ve checked these points, please let us know the results. If the issue continues, we might need to take a closer look at your setup, which could involve checking the WooCommerce System Status report or enabling debug logs for a more detailed error output.

    Looking forward to your response.

Viewing 1 replies (of 1 total)
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