Sorry, you are not allowed to access this page.

Side note: @aniash_29 I’ve deleted your offer to login to your user’s site. I’m am 100% sure you mean well but please never ask for credentials on these forums.

https://codex.www.ads-software.com/Forum_Welcome#The_Bad_Stuff

Now for the why: The internet is a wonderful place full of very nice people and a few very bad ones. I’m sure everyone here is very nice however, by giving some ones keys to your house you are trusting they wont steal anything. Likewise the person who takes the keys is now responsible for the house FOREVER.

If something was to go wrong, then you the author may well legally become liable for damages, which they would not normally have been as their software is provided without warranty.

Please be aware that repeatedly asking for credentials will result in us asking you to repeatedly stop before escalating up to the plugins team.

Jan,

Thanks for the heads up. Just to let you know that I am aware about this and that is why I had asked the user to just email me the same and not share anything here. If that’s wrong, what do you suggest is the best way to help users with an issue that specifically requires something like this to be demanded from them?

And BTW, this will also make me rewrite the entire thing again for the user. Be kind dude ??

Hi AL Guevara,

This kind of error typically occurs when you have a limited access / user role restriction on the site.

Can you pls verify if you are able to navigate to Genesis Theme Settings page on your site. If you are not able to do so, you will have to directly contact your site administrator to help you with user role restriction for your role on the site.

If it still does not help, pls communicate the issue in detail via email at [redacted] and I’ll be happy to help you with it.

Thanks.

@albabes Please excuse me while I go off topic.

Aniket you can remove your support from these forums if you like but don’t ask or suggest that you be provided with access to the user’s site that way here. It’s not necessary and will get you into trouble doing that.

There are many ways to get information you need and accessing the user’s site should not be one of them.

• Ask for a link to the https://pasetbin.com/ log of the user’s web server error log.
• Ask the user to create and post a link to their phpinfo(); output.
• Ask the user to install the Send System Info plugin and get the data that way.
• Walk the user through enabling WP_DEBUG and how to log that output to a file and how to share that file.
• Walk the user through basic troubleshooting steps such and disabling all other plugins except yours, switch to the Twenty Fifteen theme, clear their cache and cookies and try again.
• Ask the user for the step-by-step on how they can reproduce the problem.

You get the idea.

Volunteer support is not easy. But these forums need to a safe place for all users, experienced or new. Accessing their system that way is a short cut that will get you into real trouble in these forums.