Sorry, you are not allowed to access this page.

Hi @amplitudeinteractive,

This might be a case of your permissions in HubSpot.

Here’s a video showing how to find those settings: https://www.loom.com/share/e0c02109e77442c8b21db06d9ca1985c

If the client added you to their portal, you might need to ask them to update your user permissions in the Admin tab.

Will you please take a look and see if this helps?

Hi @amplitudeinteractive, I’ll go ahead and mark this as resolved but please let me know if you’re still having this issue and we can revisit it.

I have been upgraded to Super-User permissions for this client’s account in HubSpot and still have this issue. I tried uninstalling and reinstalling the plugin to no avail.

That’s helpful. Have you checked if you’re an administrator in the WordPress instance? We’ve limited access to the settings page for administrators. Your client may have to give you those permissions in the WordPress instance.

https://kinsta.com/knowledgebase/sorry-you-are-not-allowed-to-access-this-page-error-in-wordpress/

I am an admin, I set the site up. Does the plugin require XMLRPC to be enabled? We have that turned off via a security plugin, although briefly disabling the plugin did not fix the issue.

Finally isolated the issue. We have the Custom Admin Interface plugin installed and use it to alter the menu structure to be in a different order. After some tweaking of that plugin, I was able to add Hubspot back into the menu system, properly this time. So, case can be closed.

Thanks for the heads up! Glad you were able to fix that.