Sorry, you are not allowed to access this page.

  • Resolved joannereakes

    (@joannereakes)


    3 years, 4 months ago

    I was working from my site an hour ago, organising shipping labels and products to ship out to customers.

    I had a couple of international orders that I needed to pack and weigh before doing the postage and now that I have done this I’ve gone back to my WordPress dashboard to access the address information and I am now receiving an error which says “Sorry, you are not allowed to access this page.”

    Not sure what’s happened, as I haven’t run any updates of anything or altered any settings. The only thing I can see is my WordPress has been automatically updated to 5.8.2.

    What’s happened? Is there an issue with WordPress?

Viewing 6 replies - 1 through 6 (of 6 total)

  • Hello,

    Maybe there is a minor conflict due to a recent update.

    I did a quick research and found a reference link, see if that helps.

    Thanks.

    Thread Starter joannereakes

    (@joannereakes)

    Thanks, I did find that website in a search I did. Tried the suggestions but it hasn’t helped. I still have no access

    Thank you for reverting.

    If you can share a screenshot or help us understand when do you have this error it may help.

    Also, try to disable all the plugins and switch to the default theme once to check if there are any theme or plugin conflicts.

    Thanks.

    Thread Starter joannereakes

    (@joannereakes)

    It’s when trying to access my wordpress dashboard. So I cannot get into the backend of my website. I cannot acceess WP Admin at all.

    I’m afraid I don’t know how to upload a screen shot…

    Thread Starter joannereakes

    (@joannereakes)

    There’a another thread that’s just been added where the user also has the same issue. Possibly because of the 5.8.2 update.

    Thread Starter joannereakes

    (@joannereakes)

    I have resolved my issue. My user profile had defaulted to the “no role” status which meant I couldn’t access the dashboard. Not sure why this occurred as I did not amend any settings or touch anything in this regards. I can only imagine that there was an issue with the 5.8.2 update of wordpress which caused this change to happen which resulted in me bing locked out.

    Always have more than one administrator account incase you are locked out of one.

Viewing 6 replies - 1 through 6 (of 6 total)
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