Sorry, you are not allowed to access this page.

Hi @wildlife77,

The message “Sorry, you are not allowed to access this page” as you probably know is a WordPress default message when you don’t have the right user level to access the page. However, the same role/level usually controls displaying the left-hand menu item in the first place!

Try visiting the page URL directly without clicking a link, and also from your WordPress admin area’s Wordfence > Login Security link.

Something else is likely breaking the URL so it’s not pointing to the right page. For admins on a single site, it should point to /wp-admin/admin.php?page=WFLS as your example shows. Certain plugins or case insensitive URLs have caused this error in the past, for example, if I change my URL to page=wfls in lowercase I can reproduce the error you’re seeing. However, there are other pages containing capitals in Wordfence so I’d possibly expect this to occur for more pages if that was the issue.

I think the first thing to try would be disabling all plugins (possibly including any mu-plugins) except for Wordfence, and using a default theme such as Twenty Twenty-Three. If the issue subsides, enable your plugins and theme one-by-one until it starts reoccurring to identify the cause.

Thanks,
Peter.

Wordfence > Login Security is not present in the Dashboard. I noticed that previously when comparing this installation to others that do not have this problem.

When I try to go directly to /wp-admin/admin.php?page=WFLS it gives the same error.

I’ll try disabling all plugins and using a default theme after your next reply. I wanted to see if the above information would prove helpful first.

Hi @wildlife77,

Did checking for a conflict cause the menu item to reappear?

Thanks,
Peter.

The problem seems to have resolved itself. Sorry for taking so long to get back with you on this.