Sorry, you are not allowed to access this page.

Why can’t you WP Wizards write something that will allow you to get to the admin section to fix something.

Try manually resetting your plugins (no Dashboard access required). If that resolves the issue, reactivate each one individually until you find the cause.

If that does not resolve the issue, access your server via SFTP or FTP, or a file manager in your hosting account’s control panel, navigate to /wp-content/themes/ and rename the directory of your currently active theme. This will force the default theme to activate and hopefully rule-out a theme-specific issue (theme functions can interfere like plugins).

Plus there needs to be a way to clean out all the crap in the options table in the db.. And other stuff… make so when you delete the plugin it takes all the crap it stored with it out.

That is available, but the decision to provide such a thing is up to the plugin’s developer: https://developer.www.ads-software.com/plugins/the-basics/uninstall-methods/

If you have removed a plugin that did not cleanup after itself, https://www.ads-software.com/plugins/wp-sweep/ will help with some of that.

What part of “I tried everything” didn’t you understand?
I need some trick that isn’t on the internet or in here…
I tried resetting plugins,
changing themes
removing htaccess
checking the database settings for admin,
created a new admin,
I can login and see “my account” in WooCommerce
but no admin bar on any page if I go to wp-admin I get the Sorry, you are not allowed to access this page.
manually backed up the site via ftp and phpmyadmin, then reinstalled the site backup from the day before, then 2 days before.
still the same…
I just don’t get it… the updraftplus backup should have restored the site if it had changed anything. I even emptied the database tables and restored it with the backups.

any other Ideas? before I give up and reinstall it from scratch?

What part of “I tried everything” didn’t you understand?

The “everything” part, which is why “I tried everything” is a useless statement. I’ve been doing this for 12 years, I’ve seen and done a lot, so what you consider “everything” and what I consider “everything” could be two different things, but I don’t know that, so I start off with something.

If you truly have tried everything in existence, then I guess that’s where this ends. Your site is broken and there’s no hope.

the updraftplus backup should have restored the site if it had changed anything.

That is very odd, restoring prior to the problem should have done *something* to alleviate the problem, so perhaps it’s not the site itself.

One idea I’d consider is that you have more than one account on the site (as you said, you can log in as your WooCommerce customer). Perhaps you just aren’t logged in as the Administrator right now. Take a look in the database’s _users table to see if there are other accounts you can try.

If that’s not it, were you using any sort of caching plugins, server-side caching, or reverse-proxy caches like Cloudflare? Perhaps a caching entity is still storing the “bad” state after you’ve restored the “good” state.

If not, perhaps the issue is on the browser’s end, so try clearing your browser’s cache and cookies. A corrupted cookie could lead to WordPress being a bit confused as to who you are.

And, failing that, try with all browser extensions or add-ons temporarily disabled. Theoretically, a security extension or tracker/ad blocker could be interfering.

• This reply was modified 7 years, 10 months ago by James Huff.