Sorry You Are Not Allowed To Access This Page WordPress Error (wp-admin error)

  • Hello – Can someone please help me!

    Today when trying to log into my website I have encountered an issue/error via https://www.shaidshair.co.za/wp-admin

    Error message – Sorry, you are not allowed to access this page.

    Can anyone please help me fix this? This is what I have already attempted, but still not work –> Video showing how to fix issue

    This is my error-log for my website https://www.shaidshair.co.za when the issue started:

    [24-Feb-2021 04:06:53 UTC] PHP Fatal error:  Uncaught Error: Call to a member function get_cart() on null in /home/nipmwocv/public_html/wp-content/themes/urna/woocommerce/cart/mini-cart.php:29
Stack trace:
#0 /home/nipmwocv/public_html/wp-content/plugins/woocommerce/includes/wc-core-functions.php(345): include()
#1 /home/nipmwocv/public_html/wp-content/plugins/woocommerce/includes/wc-template-functions.php(2164): wc_get_template('cart/mini-cart....', Array)
#2 /home/nipmwocv/public_html/wp-content/themes/urna/page-templates/parts/offcanvas-cart-right.php(11): woocommerce_mini_cart()
#3 /home/nipmwocv/public_html/wp-includes/template.php(732): require('/home/nipmwocv/...')
#4 /home/nipmwocv/public_html/wp-includes/template.php(676): load_template('/home/nipmwocv/...', false, Array)
#5 /home/nipmwocv/public_html/wp-includes/general-template.php(204): locate_template(Array, true, false, Array)
#6 /home/nipmwocv/public_html/wp-content/themes/urna/inc/functions-helper.php(396): get_template_part('page-templates/...', 'right')
#7 /home/nipmwocv/public_html/wp in /home/nipmwocv/public_html/wp-content/themes/urna/woocommerce/cart/mini-cart.php on line 29
[27-Feb-2021 07:35:27 UTC] PHP Fatal error:  Uncaught Error: Call to undefined function is_product() in /home/nipmwocv/public_html/wp-content/themes/urna-child/functions.php:90
Stack trace:
#0 /home/nipmwocv/public_html/wp-includes/class-wp-hook.php(287): add_product_content(Object(WP))
#1 /home/nipmwocv/public_html/wp-includes/class-wp-hook.php(311): WP_Hook->apply_filters('', Array)
#2 /home/nipmwocv/public_html/wp-includes/plugin.php(551): WP_Hook->do_action(Array)
#3 /home/nipmwocv/public_html/wp-includes/class-wp.php(758): do_action_ref_array('wp', Array)
#4 /home/nipmwocv/public_html/wp-includes/functions.php(1291): WP->main('')
#5 /home/nipmwocv/public_html/wp-blog-header.php(16): wp()
#6 /home/nipmwocv/public_html/index.php(17): require('/home/nipmwocv/...')
#7 {main}
  thrown in /home/nipmwocv/public_html/wp-content/themes/urna-child/functions.php on line 90
[27-Feb-2021 07:35:27 UTC] PHP Fatal error:  Uncaught Error: Call to undefined function is_product() in /home/nipmwocv/public_html/wp-content/themes/urna-child/functions.php:90
Stack trace:
#0 /home/nipmwocv/public_html/wp-includes/class-wp-hook.php(287): add_product_content(Object(WP))
#1 /home/nipmwocv/public_html/wp-includes/class-wp-hook.php(311): WP_Hook->apply_filters('', Array)
#2 /home/nipmwocv/public_html/wp-includes/plugin.php(551): WP_Hook->do_action(Array)
#3 /home/nipmwocv/public_html/wp-includes/class-wp.php(758): do_action_ref_array('wp', Array)
#4 /home/nipmwocv/public_html/wp-includes/functions.php(1291): WP->main('')
#5 /home/nipmwocv/public_html/wp-blog-header.php(16): wp()
#6 /home/nipmwocv/public_html/index.php(17): require('/home/nipmwocv/...')
#7 {main}
  thrown in /home/nipmwocv/public_html/wp-content/themes/urna-child/functions.php on line 90
[27-Feb-2021 07:35:34 UTC] PHP Fatal error:  Uncaught Error: Call to undefined function is_product() in /home/nipmwocv/public_html/wp-content/themes/urna-child/functions.php:90
Stack trace:
#0 /home/nipmwocv/public_html/wp-includes/class-wp-hook.php(287): add_product_content(Object(WP))
#1 /home/nipmwocv/public_html/wp-includes/class-wp-hook.php(311): WP_Hook->apply_filters('', Array)
#2 /home/nipmwocv/public_html/wp-includes/plugin.php(551): WP_Hook->do_action(Array)
#3 /home/nipmwocv/public_html/wp-includes/class-wp.php(758): do_action_ref_array('wp', Array)
#4 /home/nipmwocv/public_html/wp-includes/functions.php(1291): WP->main('')
#5 /home/nipmwocv/public_html/wp-blog-header.php(16): wp()
#6 /home/nipmwocv/public_html/index.php(17): require('/home/nipmwocv/...')
#7 {main}
  thrown in /home/nipmwocv/public_html/wp-content/themes/urna-child/functions.php on line 90
[27-Feb-2021 07:35:36 UTC] PHP Fatal error:  Uncaught Error: Call to undefined function is_product() in /home/nipmwocv/public_html/wp-content/themes/urna-child/functions.php:90
Stack trace:
#0 /home/nipmwocv/public_html/wp-includes/class-wp-hook.php(287): add_product_content(Object(WP))
#1 /home/nipmwocv/public_html/wp-includes/class-wp-hook.php(311): WP_Hook->apply_filters('', Array)
#2 /home/nipmwocv/public_html/wp-includes/plugin.php(551): WP_Hook->do_action(Array)
#3 /home/nipmwocv/public_html/wp-includes/class-wp.php(758): do_action_ref_array('wp', Array)
#4 /home/nipmwocv/public_html/wp-includes/functions.php(1291): WP->main('')
#5 /home/nipmwocv/public_html/wp-blog-header.php(16): wp()
#6 /home/nipmwocv/public_html/index.php(17): require('/home/nipmwocv/...')
#7 {main}
  thrown in /home/nipmwocv/public_html/wp-content/themes/urna-child/functions.php on line 90

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Stef

    (@serafinnyc)

    I’m not 100% positive but it appears you have a PHP version issue. Things in your theme need to be updated.

    Can you one, go to WooCommerce > Status > Get System Report and paste that here inside code bracket like you did above.

    Thanks

    @serafinnyc I think he can’t view his wp-admin dashboard when he tries to login. That’s what we need to fix first.

    Troubleshooting that issue could be a long process as it can be caused by several things. Are there any changes made from the last successful login that you recall? Any updates, new plugins, theme edits, or any changes made to your hosting. Any additional context might be helpful in troubleshooting.

    The error log seems to point to the Urna theme and WooCommerce, so that’s a good place to start.

    Go to your hosting file manager or ftp and try renaming the urna-child and urna themes folder (wp-content/themes/) then try to login. If the login is successful, then it’s something with the child theme and you need to look at the child theme code to see what’s causing the issue. If you still can’t log in then it’s likely something else. Either way you should change the urna and urna-child folders to their original names.

    Let us know once you’re done.

Viewing 2 replies - 1 through 2 (of 2 total)
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