Sort not working since update

Hey @jlordusa

Thank you for reaching out about this. I’m Bobbie from the customer success team and I’m happy to assist you today!

When I go to your site, the listings appear in alphabetical order and those listings seem to be showing where they should be. This sounds like a browser cache issue. Can you please try clearing your cache or using a private browsing window to see the current results?

Please try that and let me know if you run into more issues.

Thank you, but the same is still occurring for me, even using a different browser and incognito mode. Note that there is a “Central Methodist University STUNT” listing that is in the right place because I added it a while back. Be sure you’re not using that one as a reference for this.

I also just did a reverse sort, and the same three listings – Central Methodist University, East Central University, and Rockhurst University – appear at the bottom. Interestingly enough, they appear in the opposite order (Rockhurst, East, and Central). So it looks like they are being grouped by something and then sorted.

I think I may have found the issue. In addition to this sort issue, the “Fee Plan” field disappeared when the plugin updated. I just ignored it since we don’t charge. These three all have “No Plan” and “Incomplete” as their attributes in the admin listing of entries. Could that be it? I was going to post a separate forum post for that issue, but it looks like they may be related. I went in to the fee options, and they are all showing as they were before. But when adding or editing an entry, there’s a blank dropbox in that box under “Plan Details”

Hi @jlordusa

Yes, that’s likely the cause! All listings must have a fee plan in order for the directory to pick them up correctly.

If you’re seeing a blank dropdown, I am wondering if a full conflict test would tell us the problem. Let’s try this:

1. deactivate all other plugins aside from Business Directory Plugin after doing a full backup of your site (NOTE: we recommend setting up a staging site for future testing to avoid disrupting your live site)

2. switch to TwentyNineteen (or similar default WordPress theme) theme under Appearance > Themes

3. verify that the problem no longer exists (this should work perfectly – you may need to clear your cache)

4. switch back to your current theme and TEST for the problem

5. If there is a problem there, then the theme is the issue. If no problem, continue to #6

6. turn on your other plugins one by one and TEST each time you turn a plugin on. That will identify the problem.

Please try that and let me know what you find. I’ll mark this as unresolved for now.

Thank you for your fast replies and assistance! I created a staging environment and copied it over. I deactivated all plugins except Business Directory. I activated TwentyNineteen theme. I hadn’t viewed the plugin or page on the staging site, but I cleared the cache anyway. I am still seeing nothing in the options for the Fee Plan, and the list is still in the same order.

Hi @jlordusa

Wow, thanks for getting that set up so quickly!

The only other thing to check would be to make sure the fee plans are enabled, and that you have a method of payment on file if your fee plans are not free.

If that doesn’t resolve the issue, we would like to troubleshoot this issue with you further.

Please contact us with a link to this forum thread here:?https://businessdirectoryplugin.com/contact/

They are enabled and all free. Nothing on that part of the settings changed. I’ll use the contact form, thank you!

Just posting an update on this issue. The listings need fee plans in order to be sorted properly. Once this is addressed, the sort order returns to normal.

Thank you so much for your help! I didn’t make any changes to the Fee Plans prior to this occurring so I think something happened when the plugin auto-updated. I went in to see if something was wrong with the fee plans and thought I had deleted all but our Free Plan but that didn’t work either. Turns out it was disabled somehow, so I enabled it after your email and that works. Thanks again!