Sorting issue / file size / Preview

  • Resolved mgorecki

    (@mgorecki)


    1 year ago

    Hello, I have two problems related to Download Manager.
    1. I noticed that sorting files by size does not work properly. For example, there is a problem with KB and MB. as if it were sorted using the ascending option, first MB, then KB.
    Additionally, I noticed that in the case of some files the file size is read incorrectly. E.g.: I have a file DTR_ELP_80_90_5 with a size of 1027652 B. Download Manager shows a size of 1,003.57KB. and sets it at the beginning, then MB files and finally sorts KB again.
    Can I ask you to check this issue?
    2. When I go to the file preview (Details), the preview often does not open, only after refreshing the page several times.
    Is there a solution for this?

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • skwpdm

    (@skwpdm)

    Hello @mgorecki

    Greetings for the day.

    Regarding your questions, please check the below answers.

    1. We are investigating the issue and will let you know about it.

    2. Can you please let me know for which file/page we can check the issue?

    With Regards

    Thread Starter mgorecki

    (@mgorecki)

    Hello
    Thank you very much for quickly taking the issue

    2. This is very random. On the weekend, for example, it worked without any problems. Maybe my problem is related to internet connections?
    But now, for example I clicked on the file preview: BP0022-boiler KG150_8
    Once it doesn’t work but after Referesh site it show me preview.

    Best Regards
    Marcin

    skwpdm

    (@skwpdm)

    Hi @mgorecki

    Thank you for your response.

    It seems due to browser or website caching you may face such an issue.

    Can you please try after clearing the browser and website caching to check further?

    Also, try one more time after switching to a default WordPress theme and also disable other third-party plugin while checking.

    Regards

Viewing 3 replies - 1 through 3 (of 3 total)
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