Viewing 11 replies - 1 through 11 (of 11 total)
  • Thread Starter markb81

    (@markb81)

    I did found that I have a lightbox theme option (all pictures are automatically lightboxed). When disabling this option the plugin works nice so they are conflicting.

    Is there a way to overcome this?

    Kind regards,

    Mark

    Thread Starter markb81

    (@markb81)

    Guess I was wrong. Even disabling the lightbox option in my theme doesn’t make the problem go away. Hope you can help me with this.

    Kind regards,

    Mark

    Plugin Support mbrsolution

    (@mbrsolution)

    Hi Mark, I check your videos your provided in the URL above using Firefox. They open and close for me without any issues. What browser are you using?

    Thread Starter markb81

    (@markb81)

    Hi,

    Today I tried several. I’m using Windows. I have issues with IE11 and Chrome on Windows. With Firefox I do not have issues.

    Kind regards,

    Mark

    Plugin Support mbrsolution

    (@mbrsolution)

    Hi, I carried out some more test. When you open up on IE 11 as you mentioned above the sounds plays on the background even after you have closed the video. However if you refresh the website URL then when you play the video again and close it, the sound does not play on the background anymore.

    Do you have a cache plugin installed?

    Thread Starter markb81

    (@markb81)

    Hi,

    I checked with the theme developer. No cache mechanism is built in the theme and I didnt install additional caching plugins.

    Kind regards,

    Mark

    Plugin Support mbrsolution

    (@mbrsolution)

    Hi Mark can you tell me if you have the IE6 fallback enable? If you do can you uncheck it and carry out another test.

    Thank you

    Thread Starter markb81

    (@markb81)

    Hi,

    I have it enabled. I disabled it but I do not see a change in behavior. If it helps I can send you an admin account of the website so you can have a look yourself.

    Thanks so far for your help. I appreciate it.

    Kind regards,

    Mark

    Plugin Author wptipsntricks

    (@wptipsntricks)

    @markb81, It might be a plugin/theme conflict. Please disable one plugin at a time to see which one is causing this issue.

    Thread Starter markb81

    (@markb81)

    Hi,

    Disabling all plugins doesn’t make a difference. It looks like it’s conflicting with something in the theme and I really hope you can help me with it; cause the theme developers won’t.

    Switching theme’s isn’t an option. Switching the plugin isn’t either. This is the only Video Lightbox plugin I could find that works this good. Else I’m back to embedding video’s again and I would not like to do that.

    Kind regards,

    Mark

    Plugin Author wptipsntricks

    (@wptipsntricks)

    @markb81, I don’t really know how to troubleshoot this unfortunately. When I close the window it doesn’t show any error.

Viewing 11 replies - 1 through 11 (of 11 total)
  • The topic ‘Sound keeps playing when I close video’ is closed to new replies.