sound on client side can’T be diabled

  • Resolved ffwebdesigner

    (@ffwebdesigner)


    3 years ago

    hi guys,

    we got both options in settings > general > Play a sound when there is a new visitor and Play a sound on new message: diabled. still this annoying sound “greets” every new visitor. why?

    cheers
    frank

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Author wordpress3cx

    (@wordpress3cx)

    There is a fix that will be released in an upcoming version in regards to this issue.

    I removed the mp3 files from /wp-content/plugins/wp-live-chat-support/includes/sounds and cleared my browser cache to remove the sounds for now yet the sound continues. Hopefully the next update fixes the problem.

    • This reply was modified 2 years, 11 months ago by btikkanen.

    I might have found a workaround for now. I have made a copy of wp-content/plugins/wp-live-chat-support/modules/chat_client/js/callus.js and renamed it callus.original then modified callus.js to remove the audio file referenced in the javascript. There is a particularly long value after this const xp = that ends here ;var Ip=function(e,t,n,i) The value of const xp listed between the quotation marks is the base64 encoding of the audio file. Replacing (shortened here for space) “data:audio/mpeg;base64,SUQzBAAAAAAAI1RTU0UAAAA….4xMDCqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqq” with double quotation marks “” seems to be working so far.

    Plugin Author wordpress3cx

    (@wordpress3cx)

    @btikkanen , @ffwebdesigner Please check the latest version of the plugin.

    Thread Starter ffwebdesigner

    (@ffwebdesigner)

    @bitkkanen that one is not working. seem like there is really some base64 encoded sound in the js as well.

    @wordpress3cx thanks, updated and now the sounds don’t play no more.

Viewing 5 replies - 1 through 5 (of 5 total)
  • The topic ‘sound on client side can’T be diabled’ is closed to new replies.

Tags