Sound only but no video

Hello, Please provide more information, you will need a link to the page where the problem is noticed, information on what browser and what settings you have chosen on the plugin

The site is under development so can’t see it. But it looks like this:

View post on imgur.com

Settings are

View post on imgur.com

If I click the play, it will only play the sound. Then if I click on one of the images, I can still hear the video playing in the background while the site display the other image.

What video format are you using?

mp4

Unfortunately I can’t simulate the problem. There may be a conflict with one of the plugins you are using. I would recommend that when you launch the site you provide a link for me to look at or export the site and database and send it to me to debug on a local environment

What kind of access do you need in order to check? I can grant you temporary access.

if the site is uploaded to a server, you will have to make it visible and provide me with a link or some account. If it is on a local environment, you will have to export the site and the database and provide it to me

How to contact you privately and send you the info?

On this email [email protected]

It has been sent. Thanks.

I investigated to what you see, your theme has some kind of built-in lazy loading of the video which is blocking it. But from this access I can’t solve the problem. If you want you can send me the theme so I can upload it to a local environment and try to find a solution for you

Theme and plugin sent

please provide access to 2 links

Please check again

Hello, I reviewed your theme, they have some custom optimization in the theme that conflicts with the plugin. Unfortunately I won’t be able to help you much, I can provide you with custom code that should render the video and not spoil things from your theme. You can put this code in your function.php file

function add_custom_footer_script_for_combinate_theme_with_VWG() {
    if (is_product()) {
        ?>
        <script type="text/javascript">
            jQuery(document).ready(function($) {
                setTimeout(function() {
                    jQuery('.vwg_video_js').each(function() {
                        var remove_lazy_video = jQuery(this).closest('.tf_lazy.tf_vd_lazy.tf_w.tf_rel.tf_box.tf_rel.tf_overflow')
                        remove_lazy_video.removeClass();
                    });
                }, 500);

                setInterval(function () {
                    jQuery('.vwg_video_js div.tf_vd_lazy.tf_w.tf_h.tf_box.tf_rel.tf_overflow').removeClass()
                    jQuery('.vwg_video_js .tf_vd_root').remove()
                    jQuery('.vwg_video_js').attr('preload', 'auto')
                    jQuery('.vwg_video_js video').attr('preload', 'auto')
                    jQuery('.vwg_video_js').attr('autoplay', 'true').removeAttr('data-autoplay');
                    jQuery('.vwg_video_js video').attr('autoplay', 'true').removeAttr('data-autoplay');
                }, 500);
            });
        </script>
        <style>
            .vjs-control-bar { opacity: 1; z-index: 999; }
        </style>
        <?php
    }
}
add_action('wp_footer', 'add_custom_footer_script_for_combinate_theme_with_VWG');

Please give me feedback if this helped you