Soundcloud linked clips

  • Resolved Joanna

    (@joannacraig)


    1 year, 4 months ago

    I have a website which includes over 600 soundcloud clips. The website has been live and operating fine for the last few months and then the clips have now vanished. It just shows a grey box with headphones in the back end and nothing on the front end. The Apache error logs on my server point to an Elementor issue. The issue still persists when theme is Hello and all plugins disabled. Please can you help

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Joel

    (@joelsm)

    Hi Joanna,

    I understand you have issues with SoundCloud and Elementor. If you are using Elementor Pro and SoundCloud Widget, you can use our pro support.

    Please get in touch with us using your my elementor account; we will help you fix this ASAP!

    Otherwise. to investigate the issue further, please send me your System info file. Go to your WordPress dashboard > Elementor > System Info (you can find a download button at the bottom of the page), and send it back to us.

    Best regards,

    Thread Starter Joanna

    (@joannacraig)

    Ok thanks. I’ll try pro support. Apologies for posting in the wrong place!

Viewing 2 replies - 1 through 2 (of 2 total)
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