South African Rands payment not working

  • Resolved ohgodknows

    (@ohgodknows)


    4 years, 4 months ago

    I am testing with your free version at the moment and I’m finding it really user-friendly.
    I’ve hit a problem though with countries that I have grouped to use South African Rands (ZAR). When I test check out, Stripe has an error message: “Use a new payment method” and will not allow me to enter any card details. I have checked that Stripe accepts ZAR. Tests with British Pounds, US Dollars and Euros have all been completed successfully. Any idea what the issue can be?
    I am using WooCommerce 4.3.0, WooCommerce Stripe Gateway 4.5.0, and WordPress 5.4.2.

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Author Oscar Gare

    (@oscargare)

    Hi,
    please, do the following test:

    – Disable Price Based on Country plugin
    – Change the shop currency to ZAR (at WooCommerce > SEttings > General)
    – Change the price of a product to an amount in ZAR.
    – Add the above product to the cart.
    – Go to checkout to check if Stripe displays the same issue.

    Thread Starter ohgodknows

    (@ohgodknows)

    Hi Oscar. Thanks for responding. I performed the test and it had the same result so the problem is clearly not your plugin. I assume it’s an issue with Stripe then, despite what their site says?

    Plugin Author Oscar Gare

    (@oscargare)

    Yes, it’s a Stripe plugin issue. Other users reported the same issue with the ARS currency.

    Please,open a thread on the Stripe plugin support forum.

    Thread Starter ohgodknows

    (@ohgodknows)

    I have done that and given it the same title. Thanks for your prompt and helpful responses.

Viewing 4 replies - 1 through 4 (of 4 total)
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