Spam getting through

  • Resolved Godaisies

    (@godaisies)


    8 years, 3 months ago

    Hello! Thanks for the plugin. I installed it yesterday and got the all-clear that it was activated and ready. This morning I had numerous (and obvious) spam emails in my inbox. The site says it caught six. Anything I can do?

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  • Thread Starter Godaisies

    (@godaisies)

    I’m using Contact 7.

    Plugin Contributor redsand

    (@redsand)

    Hi @godaisies,

    That’s quite unusual to hear that spam is getting through. That simply won’t do, so we’ll be happy to look into it.

    You will need to take the following steps:

    1. The Troubleshooting Guide and Frequently Asked Questions (FAQs) are the place to start.

      Please take a few minutes to work through these, as they solve over 90% of issues users have.

    2. Submit a support request using the secure form at the WP-SpamShield Support page.

    That will allow us to help you diagnose this, find out what the issue is.

    – Scott

    Please note that the WP-SpamShield Support page is our main support venue, not the WordPress forums here, so that will always be the best way to get a quick response and resolve any tech support issues. Please direct any further support questions there.

Viewing 2 replies - 1 through 2 (of 2 total)
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