Spam user registration; customer account login

Hi @prehberg22, glad you reached out!

I see that you’re using a Pro version of Solid Security (albeit outdated). Kindly submit a support ticket on our priority support channel here, so we can assist you further.

If you don’t have access to your SolidWP account, you may submit via our contact form here and mention your subscription along with the issue description.

Talk to you soon!

I sent a message about 2 weeks ago and they didn’t respond. I just sent this message again:

1. I am receiving dozens of spam user registrations on some days (for a couple weeks) even though I have IThemes v. 7.3.6 set up with Google reCaptcha v3 (on all pages and .7 setting).
   Samples of registrations:
   https://www.bgsdww.blogspot.pe – 567900 RUB GAZ PR0M z

https://www.vasfcd.blogspot.ca – 59383 USD MELSTROY akb

https://www.zhtfjq.blogspot.ba – 137 442 USD BLOCKCHAlN zpb

How do I stop this?

I added 2FA a couple weeks ago but the registrations kept coming for another 12 hours then stopped, but they started up later.

2. I have LearnDash LMS which comes with I Themes Pro. How do I get login credentials so I can login to Solid and get customer suppport?
3. I submitted this same issue about 2 weeks ago and did not get any response. Am I doing something wrong?

Thanks,
Phil

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Hi @prehberg22, I’ve looked into our system and haven’t found any recent tickets from you there, so there could’ve been a glitch.

If you don’t know your SolidWP account, please try to reach out to us here.

Thank you!

That link is where I did my support ticket.

How long should I expect to wait?

I was also dealing with spam registrations on a LearnDash site and came up with a solution that has stopped those spam registrations completely. I just wrote a blog post that explains what I did, which you can read here.

Hope that helps!

Thanks so much for this! I don’t do code. Can I pay you to fix this on my site?

Why didn’t the solid security plug-in help? Also, did you try their customer service? They have not responded to me.

Hi Phil,

I don’t use SolidWP’s security plugin, but I do use their backup plugin. I suppose the reason their plugin doesn’t help with spam registrations is that your default WordPress registration form is still open to the web at https://christformationencounters.com/wp-login.php?action=register.

It looks like you do have reCAPTCHA protecting that registration page, sort of, but it still allowed me to register for your site under a fake username and password (test, [email protected]). And if I can do it, the spammers definitely can and will.

Your LearnDash configuration appears to be a bit different than mine since you’re also using WooCommerce to sell access to your courses, but the solution I’m using on my client’s site may still work for you with some modifications to the code. I’d have to look under the hood, so to speak, to know for sure.

You can contact me directly through my contact form at https://blackhillswebworks.com/contact/ if you’d like to hire me to look into this further.

John