spammers were subscribing to to get messages sent out

  • Hi,
    Please see the below notification that we received from Bluehost concerning your forum. We set it up so that user must register, but it looks like there is still an issue. Is there a way to deal with the problem that Bluehost describes?

    We are contacting you today because we have disabled your outbound email services temporarily. The reason for this is because you’ve got a forum that spammers were subscribing to to get messages sent out. They used a spam trap email address that actually resulted in our mail server getting blacklisted.

    We need you to add protection to it so it isn’t being exploited in the future. You will need to contact us and let us know this has been resolved for us to restore your email services.

    For protection, we ask that you require an account to subscribe to topic notifications if you haven’t already. We also ask that you add protection to your sign-up page so that spammers cannot automate it. You can do this by using a captcha or something similar to that.

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)

  • That might a be a phishing email, as the text matches the text recently being used by phishing emails sent to appear as if they were coming from Bluehost support. If that is the case the link after the text “To activate your account, please visit our BlueHost account reactivation center. Use the link below:” would actually go to a domain name other than bluehost.com though it would appear otherwise by starting “https://my.bluehost.com.”. You should also be able to confirm whether that is a phishing email by contacting the real Bluehost support and asking if they contacted you about such an issue.

    Thread Starter Irmina Santaika

    (@irmina-santaika)

    …just heard back from Bluehost and they confirmed it was a spam email. Thank you very much for your quick response.
    Love and Light,
    Irmina

    Thank you for getting this topic started. I recently got the same email and panicked when I read this topic, I had already clicked the email. Luckily Bluehost tech support chat helped me within a few minutes to recognize it was phishing and worked with me to get me to the correct web address so I could change my password. Please keep this topic open for a bit, it looks like the same email keeps going out.

Viewing 3 replies - 1 through 3 (of 3 total)
  • The topic ‘spammers were subscribing to to get messages sent out’ is closed to new replies.