Spamy reports, good backups

  • Phil Donaldson

    (@philanyware)


    12 months ago

    I used to be a big fan of duplicator. It’s a nice plugin that does reliable backups. But recently they added a feature that sends weekly “backup reports” which is a weekly spam email to upsell the paid version that is very thinly disguised as a performance report.
    Yes, I know I can turn the reports off but I have to log in to every website I manage and set the report frequency to never. I have to choose between filling my inbox with their spam or wasting a lot of my time to turn the spam off.
    The free version does not even support scheduled backups, so why would anyone want to receive a weekly report about scheduled backups when the software can not even do that?
    All they had to do to get a 5 star review instead of 1 stars was set the default frequency to none. They can spin it how they want, but this is spam.

Viewing 1 replies (of 1 total)
  • Plugin Support mohammedeisa

    (@mohammedeisa)

    Hi @philanyware,

    Thank you for reaching out to Duplicator support!

    These email summaries are reports that notify you about how Duplicator Pro performs on your website. They can help you protect your website and avoid potential crashes.

    As you mentioned, you can disable the email summary feature if you go to?Duplicator Pro > Settings > Email Summary and set the?Frequency?to?Never

    Please check this page for more information about the email summary feature:
    https://duplicator.com/knowledge-base/how-to-disable-email-summaries/

    I hope this helps, and please don’t hesitate to ask if there’s anything else you’d like to know. I’m here to help!

    Thanks!

Viewing 1 replies (of 1 total)
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