SpeakUp cycling/freezing

I just tested the petition on your site and it seems to be working fine (using Chrome browser on a Mac). The petition is submitted using AJAX, which means that the page doesn’t reload after the submit button is clicked. Maybe a page reload is what your users were expecting? Instead, when the petition is submitted, the form fields fade out and a confirmation message appears above the form.

Also, you have a script (likes-rest.js) that has errors in it. This is probably connected to the “share this” and “like this” buttons at the bottom of your page. It’s possible those errors are causing issues on other browsers. You might want to disable that sharing buttons plugin and see if things clear up.

Hi I’ve got the same problem at https://www.ottertrail.org/

I’m using Windows 7 with IE, Firefox and Chrome. WordPress uses a Twenty Twelve theme. Sometimes (but not always) I will fill out a form, click the “Sign Now” button and the progress dots will flash indefinitely.

In my case the information has been uploaded correctly – and appears in the listing.

The problem is that external users think that it has failed – and quite naturally get frustrated.

Any suggestions welcomed.

Kirby

As a follow up … I’ve run it under Firefox using Firebug … when it fails to return (i.e. progress dots appearing) … Firebug doesn’t report any Errors or Warnings and gives the following header info

POST https://um-collaboration.org/wp-admin/admin-ajax.php
200 OK
570ms

jquery…r=1.8.3 (line 2)

HeadersPostHTML
Response Headers
Cache-Control no-cache, must-revalidate, max-age=0
Connection Keep-Alive
Content-Type text/html; charset=UTF-8
Date Wed, 26 Jun 2013 20:30:01 GMT
Expires Wed, 11 Jan 1984 05:00:00 GMT
Host-Header 192fc2e7e50945beb8231a492d6a8024
Keep-Alive timeout=5, max=100
Pragma no-cache
Server Apache
Transfer-Encoding chunked
X-Content-Type-Options nosniff
X-Frame-Options SAMEORIGIN
X-Robots-Tag noindex
Request Headers
Accept application/json, text/javascript, */*; q=0.01
Accept-Encoding gzip, deflate
Accept-Language en-gb,en;q=0.5
Content-Length 107
Content-Type application/x-www-form-urlencoded; charset=UTF-8
DNT 1
Host um-collaboration.org
Origin https://www.ottertrail.org
Referer https://www.ottertrail.org/
User-Agent Mozilla/5.0 (Windows NT 6.1; WOW64; rv:21.0) Gecko/20100101 Firefox/21.0

I think I may have resolved this. The
WordPress Address (URL) and
Site Address (URL)
were incorrectly set under General Settings. It now works OK.

Hi All, Just to clarify. My WordPress site is pointed to by two different domain names.

This was exposed when I looked at the POST request with Firebug (under Firefox). An extract shows …

POST https://um-collaboration.org/wp-admin/admin-ajax.php
.
.
Host um-collaboration.org
Origin https://www.ottertrail.org
Referer https://www.ottertrail.org/

This appears to be the cause of SpeakUp ‘apparently’ freezing or hanging. When I set the WordPress Address (URL) and the
Site Address (URL) correctly set under General Settings the problem was resolved.