Specific Follow Up Emails Upon Ordering

Howdy!

You are correct that WooCommerce itself won’t do what you need.

It does sound like the Follow Ups extension should fit for what you need, can you let us know where it fell short?

We will need those particular details before suggesting a better fit (if there is one).

Hi Zach – I’m not sure I bought that one, perhaps I bought a third party plugin? It was called follow-up emails or something like that.

With the one you provided, does it allow html formatted emails?

Howdy!

Yes, the Follow Ups extension does allow for custom templates, as outlined here:

https://docs.woocommerce.com/document/automated-follow-up-emails-docs/custom-email-templates/

More information about the plugin can be found here:

https://docs.woocommerce.com/document/automated-follow-up-emails/

Hi Zach,

In testing Follow-Ups I think the emails are getting hung in the scheduled email section, and not sending.

Even the report that says they were sent out, but the emails were not received in the test email inbox or spam folders.

I have a purchase follow-up created, and the trigger is one minute after the Order Status is marked complete. If I manually send the scheduled email, it goes through. It’s not following through with the scheduled email for some reason.

Thoughts?

Howdy!

Since you’ve purchased the extension, could you please contact us at WooCommerce.com > My Account > Tickets? We will be able to help you further there. ??