specific mail log not visible (not showing)

  • Resolved tobilotta

    (@tobilotta)


    2 years, 2 months ago

    we are using your plugin to check and control if clients recived woocommerce order-Mails. normally almost all Mail Logs are showing. beside one specific mail today.

    usually clients order form 1 to 5 download items. they get 2 mails: 1 with confirmation 1 with download products. one client ordered over 30 items. client tell he did recive the mail. unfortunatelly we do not see the log in your plugin.

    maybe this has to do with bigger orders?

    pls help.

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Author JWardee

    (@wardee)

    Hi @tobilotta, it’s going to be very hard to find out what’s going on without exact steps to replicate the issue.

    * Are there any errors in your logs from the date and time your customer placed the order?
    * Are you using any plugins that interfere with or alter the way emails are sent from WordPress? There’s a list of plugins that are known to cause issues here

    If you can reproduce the issue on a fresh WordPress install with WP Mail Catcher installed, let me know how to trigger the issue, then I can look into it.

    Plugin Author JWardee

    (@wardee)

    Going to close this due to inactivity. If you believe this is an issue with WP Mail Catcher, please open a bug ticket in our bug tracker ??

Viewing 2 replies - 1 through 2 (of 2 total)
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