Specific orders are duplicated

  • Resolved samovaari

    (@samovaari)


    1 year, 7 months ago

    Hi, whenever we get an order from a dropshipping company (let’s call it X) and it’s processed on their platform first (marked as “Order Received”), we get the order sent to our Woocommerce but it’s duplicated and our stock is reduced twice. If we change the status of the order(s) in Woocommerce, for example from Processing to Completed, they are duplicated again and our stock is reduced again. We have Paypal and Stripe as payment methods on our website for the customers that order via our website, but their orders have the payment marked as “payment via X”. Don’t know if this has any relevance but though it’d be good to mention.

    All other orders made on our platform don’t have this issue, only the dropshipping ones. The dropshipping company doesn’t seem to know why this is happening either. Any ideas where to start debugging this issue?

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  • Plugin Support Shameem R. a11n

    (@shameemreza)

    Hi @samovaari

    From your provided information, there might be a synchronization issue between the dropshipping company’s platform (X) and your WooCommerce store. This could be due to many reasons, such as a plugin conflict, a problem with the API connection, or a misconfiguration in the order settings.

    Could you please take a look at those specific order notes? They’re located on the right side of the order edit page.

    Sometimes, other plugins can interfere with the synchronization process. Try deactivating other plugins temporarily to see if the issue persists. You can find a detailed explanation of conducting a conflict test here.

    If your WooCommerce store (WooCommerce → Status → Logs) and the dropshipping platform have logging features, check the logs for any error messages or unusual activity around the time the orders are duplicated.

    If the issue persists after trying these steps, I suggest contacting the dropshipping company again: Since the issue only occurs with orders from their platform, they might be able to provide more insight or assistance.

    I hope this helps! Please let us know how it goes or if you need further assistance.

    Thanks!

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