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Resolved cesardelafuente
(@cesardelafuente)

10 months ago

Hola, espero que puedan ayudarme con esto. Desde hace una semana vengo esperimentando esta incidencia en mi sitio web (met.lat) al activar el plugin Speed Optimizer este bloquea las funcionalidades de otros plugins, por ejemplo no me permite aplicar los filtros de YITH WooCommerce Ajax Product Filter, no me permite ingresar a las reservas de Booknetic, también inhabilita varias imágenes la portada que está creada en Smart Slider y otras imágenes con funciones de Spectra.

He revisado todos los plugins y el unico que entra en conflicto, una vez activado es Speed Optimizer. Quedo atento a su respuesta.

Gracias por su apoyo.

The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)

Jairo Ochoa
(@jairoochoa)

9 months, 4 weeks ago

@cesardelafuente comentado aqui también https://www.ads-software.com/support/topic/siteground-cache-issue/

Plugin Support kuzmanstoyanov
(@kuzmanstoyanov)

9 months, 4 weeks ago

Hello @cesardelafuente,?

I apologize for not responding in Spanish, but please note that we only provide support in English on the WordPress forum.

I’ve attempted to recreate the reported issues on a test website, but I was unable to reproduce any of the conflicts.

Given that multiple plugins are involved, I would recommend that you open a ticket from your SiteGround account. Our Technical Support team will be more than happy to investigate further and assist you in determining the root cause.

Best Regards,
Kuzman Stoyanov

Jairo Ochoa
(@jairoochoa)

9 months, 4 weeks ago

Hi @kuzmanstoyanov
I also opened a ticket to my hosting support and they asked me to open a ticket here in www.ads-software.com
Please close this ticket and continue here ?https://www.ads-software.com/support/topic/siteground-cache-issue/

Thanks

Plugin Support Simeon Boev
(@k3llanved)

9 months, 4 weeks ago

Hello @jairoochoa,

I have reviewed your conversation with our support team and they recommended separate support tickets for the additional inquiries posted in the ticket. This is a common practice to avoid misunderstandings, thus post separate requests if you want assistance on multiple topics. Concerning the ongoing issue with Spectra please update the ticket with more information on how it would be suitable for our team to perform the necessary tests as we would most likely require a staging copy of the website to work on.

Best Regards,

Simeon Boev

Viewing 4 replies - 1 through 4 (of 4 total)

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