Speed up the updates please

Hi @michaelk85,

Thank you for your report. I confirm that the reports about Mollie payment options disappearing (when the Sendcloud plugin is enabled on version 2.4.3) are being currently investigated by our team.

In case you are experiencing other issues which you believe might be related to the Sendcloud plugin, please submit a support ticket directly from your Sendcloud account. We will start an investigation accordingly or we will link your support ticket to the already ongoing investigation, if there’s any, so that you will be notified by our support team as soon as the issue is resolved.

Below the steps to follow to create a support ticket:
https://support.sendcloud.com/hc/en-us/articles/360046514071-How-to-get-support-from-Sendcloud

Best regards,

Riccardo | Sendcloud

We have now reached version 8.8.3 of WooCommerce. The official compatibility statement indicates that the latest version is 8.3. Therefore, we are approximately six months behind in terms of updates. Another issue is that the legacy WooCommerce API is still being used, which requires a separate WooCommerce plug-in to continue supporting this functionality. This in turn means that WooCommerce HPOS cannot be used as the sole storage location for WooCommerce orders, and that a constantly active synchronization process must also keep all data in the old tables up to date. This unnecessarily bloats the database and slows things down. I can only assume that using the current endpoints shouldn’t take a developer half a day to complete.

Hi @p3lz3r,

Thank you for your message. I can confirm our team is working to transition to the new WooCommerce V3 API but we do not have a release date for this update yet.

If you would like to stay updated about the move to the WooCommerce V3 API, or you are experiencing issues related to the Sendcloud plugin, please submit a support ticket directly from your Sendcloud account. We will start an investigation or we will link your support ticket to any already ongoing investigation to ensure you will be notified by our support team as soon as the issue is resolved.

Below is more information on how to create a support ticket:
https://support.sendcloud.com/hc/en-us/articles/360046514071-How-to-get-support-from-Sendcloud

Best regards,

Matthew | Sendcloud

Two months later and this add-on is still not compatible with woocommerce 9.

Hi @camilo517

Thank you for bringing this to our attention.

I understand your concern about our plugin not yet being compatible with WooCommerce 9 without the use of the Legacy REST API. Rest assured, we are actively prioritizing this issue and currently developing a new version of the plugin that will fully support WooCommerce 9 without relying on older APIs.

We aim to release a beta version around the end of July 2024. In the meantime, please note that upon upgrading WooCommerce to version 8.8 or newer, the Legacy REST API compatibility plugin is automatically installed and enabled. This ensures there should be no compatibility issues with the Sendcloud plugin when upgrading to WooCommerce 8.8 or newer. However, using the legacy API plugin requires running HPOS in compatibility mode.

For updates on our progress and the release of the new plugin version, please contact our support team. They will keep you informed about when the newer version of our plugin is available: How to get support from Sendcloud

If you have any further questions or need assistance, feel free to reach out here or open a support case with our Customer Support team.

Best regards,

Safan | Sendcloud

Why so long? Not good for your company.

Hello @nortom ,

Thank you for your message.

I’m sorry about the delay.

Releasing the Beta is our top priority, and we will soon send a communication email about the new WooCommerce version to our users.

If you have any issues with our WooCommerce module or if you have any questions, please contact our support team: How to get support from Sendcloud.

Best regards.
Jérémy | Sendcloud.