Spinning Wheel

That’s a strange behavior …
The spinning wheel is managed by CF7, and i don’t see any reason for my plugin to prevent it from submitting the form.
Does it work when disabling my plugin ?
Do you have error logs in the javascript console or web server ?
That’s the first things i’d check to try identifying the problem

Thank you for the quick reply. The success message and redirect work properly when I disable the signature plug in. This is the error I found when checking the error log:

PHP Warning: strrpos() expects parameter 1 to be string, array given in …/wp-content/plugins/contact-form-7-signature-addon/signature.php on line 215

I am not a coder so unfortunately I can’t do much troubleshooting on my own. If you have any suggestions it would be greatly appreciated.

I see .. That’s some bad coding of my own …
Unfortunately, i won’t be able to take much care of it for the next days.

Do you have the possibility to edit the signature.php file ?
If so try to replace that line :
if (strrpos($data, “data:image/png;base64”, -strlen($data)) !== FALSE){
by this one :
if (is_string($data) && strrpos($data, “data:image/png;base64”, -strlen($data)) !== FALSE){

That should do the trick (i hope).

Anyway, i’ll take a look at that in a couple of days and will fix it.

Thanks

That did it! You are the man!!! Thank you for the quick relies and resolving the problem.

I have one other small issue… I am trying to add a border around the signature box as my website background is white so users can’t see where to sign. I’ve edited the signature.css file adding a dark border but it didn’t work. I also tried adding the code to my theme css file but I can’t get a border to show. What am I missing?

I know you are busy and I appreciate your time.

Good news !

For the border : just get the id of the canvas element of the signature field (should look like “#wpcf7_FIELDNAME_signature”) and add it a border. Do that in your theme’s css, or it will be overridden in the next plugin update.

Perfect, everything is working and looking great. Thanks again!

v2.2 released and include this fix.
Thank you for finding this bug out !

I’m having these exact issues still on 2.2. I get the spinning wheel and the form never submits. If I disable, or remove the signature field, I’m good to go again and the form submits and sends as it should. Any thoughts?

Update: The form also submits if I clear out or don’t sign in the field…

hi wfastenow,
Any error log that could help me fix this ?
What’s the configuration of your form (field types/names, mandatories, etc.) ?

And i’ve figured it out about the form submission when field is cleared, i’ll fix it in the next release.

Thanks

Hello,
Thanks for the quick response.
The form is live here: https://park-boulevard.com/contract/
It’s a really basic form at the moment meant for testing. It has:

Name*
Company
Email*
File Upload 1*
File Upload 2
Read-only text area
Acceptance Checkbox*
Signature
Submit

I don’t have an error log at the moment… it seems it just doesn’t submit if there’s any input in the Signature box. If I either don’t include the signature field, don’t manipulate it, or clear it out the form will submit, otherwise, it will not.

Any ideas?

Thanks,
Willie

I’m not able to reproduce that bug ??
Please check a few things for me :
– There’s a /signatures directory created and with write permissions in the wp-content/uploads directory of your WP installation
– look at your server error logs to see if there is something wrong happening when you submit the form (there must be)

Thanks

I don’t see anything in the error log (actually I don’t see anything in it…

But, perhaps this uncovers the issue: there is no /signatures directory in the wp-content/uploads directory of your WP installation…

There is a “wpcf7_uploads” folder…
I also re-installed the plugin incase the original installation had an error, and nothing changed.

That’s definitely a folder creation issue, which is weird as it’s working fine for CF7 …

Can you try with the development version (available here) and tell me if it’s better? I tried something different for file storage.

Thanks