Spinning wheel after donation submission

  • Resolved abouma123

    (@abouma123)


    3 years, 7 months ago

    I have tried everything I know how to clear this issue but when someone donates through the donation form, instead of getting the confirmation and thank you message, they get a spinning circle. I see donations coming through my paypal account but the spinning circle is definitely not what we want. Please advise.

    The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Support Rick Alday

    (@mrdaro)

    Hi @abouma123,

    Glad you reached out here.

    This is usually a tell-tale sign that the Donation Confirmation page is being cached.

    Although the Donation Confirmation page is not visibly used through the donation process using the multi-step form, it is still used in the background process.

    Make sure the page is excluded from any and all cache.
    I would also recommend you don’t minify GiveWP javascript files using the SG Optimizer plugin. We have seen that minifying the files can sometimes cause unexpected behavior during the donation process.

    Thread Starter abouma123

    (@abouma123)

    I’ve excluded the page, the plugin, etc from cache. I’ve deactivated the cache plugin all together. And I am still getting the spinning wheel. I had already set up the javascript file not to be minified through SG Optimizer as recommended on the web. So we’re still having this issue and we have a huge event next week where we need this form working. Please help.

    Plugin Support Matheus Martins

    (@matheusfd)

    Hey @abouma123,

    When I access your site, I can see that the donation form is working and that I can reach PayPal to make the payment. See the screenshot here https://imgur.com/a/NCP8I2W

    If you are still facing this issue, please send us a URL where we can see the issue happening and we can test it. Also, send clear and detailed steps about how to replicate the issue, so we can investigate it.

    Your success with online donations is our number one priority. Looking forward to helping you get to the bottom of this!

    Plugin Support Matheus Martins

    (@matheusfd)

    Hey @abouma123,

    Do you still need assistance here? I’ll close this ticket for now but if you still need assistance with it, please reopen it and we’ll happily assist you.

    If you have other issues, you can open a new ticket and we’ll help you there too.

    Thanks for using GiveWP! Have a great day.

    Hi @abouma123,

    Did you get this sorted? I’m having the same issue after the submission. Donation comes through, but the user doesn’t see the thank you message or the receipt on screen, just the spinning wheel. No cache plugins or caching on server or CDNs.

    Thanks.

    • This reply was modified 3 years, 6 months ago by gurugehk.

    I would very much appreciate seeing other options on this. We followed all the notes from GiveWP https://givewp.com/documentation/core/frequent-troubleshooting-issues/admin-ajax-blocked/ – we have checked that nothing is caching, followed everything in the link provided, and still see the spinner.
    It is after making the donation that we have the issue, as indicated by GURUGEHK and hard to provide a link to the final outcome…
    https://gulfcoastjewishfamilyandcommunityservices.org

Viewing 6 replies - 1 through 6 (of 6 total)
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