• Resolved crindel

    (@crindel)


    We are having a couple of issues that we hope you can help us with.
    These issues regard orders that consist out of products with multiple vendors.

    Let’s take the next situation as an example:

    Consumer A places an order on our marketplace:

    1x chair
    Sold by Vendor B
    Delivery time 1-2 business days
    100 euros

    2x pillow
    Sold bij Vendor C
    Delivery time 1-2 business days
    50 euros

    1x Couch
    Sold by Vendor D
    Delivery time: 4-5 weeks
    1000 euros

    Total: 1150 euro’s

    The Pay-in at Mangopay is done, and 1150 euros is now in the E-wallet of the consumer A.

    As soon as the whole order is marked completed, then WC vendors sends the split details to Mangopay, and only then the 1150 is split to Vendor B,C,D and ourselves.
    As you can see, the problem that now arises, is that Vendor B and C have to wait 4-5 weeks until vendor D has delivered the couch + 14 days decision term has passed.
    Only then the order should be marked as completed and only then the 1150 will be split.

    Is there a way in WC Vendors (pro) that from within an order a split can already be done, while one item of the order is still awaiting delivery?
    In other words: Is there a possibility to mark certain items within an order as ‘completed’ so the split for that item is realized?

    Any help solving this issue one way or another is appreciated!

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Mark Kevin

    (@mkesteban08)

    Hi @crindel ,

    This is how the payment integration works with our plugin by default, even with our WC Vendors pro. This is for the security of both the vendors and the customers. As of now, we don’t provide separate orders per vendors that could be marked as completed separately. But our developers are looking for better ways to cater this within our plugin.

    I hope for your kind understanding regarding this.

    Regards,
    Mark

    Jamie

    (@digitalchild)

    Hi @crindel

    As mentioned in our support ticket thread, this is something that MangoPay would need to implement on their side. We’re happy to work with the developers to get this happening.

    cheers,

    Jamie.

Viewing 2 replies - 1 through 2 (of 2 total)
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