Square business locations

Hi @wildheartdesign,

As a first step, could you please share a copy of your site’s System Status? You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”. Once you’ve done that, paste it here in your response.

Thanks.

### WordPress Environment ###

WordPress address (URL): https://sugarsbarbecue.com
Site address (URL): https://sugarsbarbecue.com
WC Version: 5.5.2
REST API Version: ? 5.5.2
WC Blocks Version: ? 5.3.3
Action Scheduler Version: ? 3.2.1
WC Admin Version: ? 2.4.4
Log Directory Writable: ?
WP Version: 5.8
WP Multisite: –
WP Memory Limit: 3 GB
WP Debug Mode: –
WP Cron: ?
Language: en_US
External object cache: –

### Server Environment ###

Server Info: Apache/2.4.48 () OpenSSL/1.0.2k-fips
PHP Version: 7.2.34
PHP Post Max Size: 8 MB
PHP Time Limit: 300
PHP Max Input Vars: 1000
cURL Version: 7.76.1
OpenSSL/1.0.2k-fips

SUHOSIN Installed: –
MySQL Version: 5.5.5-10.2.21-MariaDB-log
Max Upload Size: 8 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ? Your server does not have the SoapClient class enabled - some gateway plugins which use SOAP may not work as expected.
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 5.5.2
WC Database Prefix: wp_
Total Database Size: 53.61MB
Database Data Size: 41.15MB
Database Index Size: 12.46MB
wp_woocommerce_sessions: Data: 0.03MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_woocommerce_order_items: Data: 0.16MB + Index: 0.06MB + Engine InnoDB
wp_woocommerce_order_itemmeta: Data: 1.52MB + Index: 1.92MB + Engine InnoDB
wp_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_actionscheduler_actions: Data: 0.06MB + Index: 0.13MB + Engine InnoDB
wp_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_actionscheduler_logs: Data: 0.05MB + Index: 0.03MB + Engine InnoDB
wp_aioseo_notifications: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_aioseo_posts: Data: 0.13MB + Index: 0.02MB + Engine InnoDB
wp_aioseo_terms: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_cf_forms: Data: 1.44MB + Index: 0.02MB + Engine InnoDB
wp_cf_form_entries: Data: 0.05MB + Index: 0.06MB + Engine InnoDB
wp_cf_form_entry_meta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_cf_form_entry_values: Data: 0.41MB + Index: 0.42MB + Engine InnoDB
wp_cf_pro_messages: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_cf_queue_failures: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_cf_queue_jobs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_cleantalk_ac_log: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_cleantalk_sessions: Data: 1.05MB + Index: 0.00MB + Engine InnoDB
wp_cleantalk_sfw: Data: 0.28MB + Index: 0.20MB + Engine InnoDB
wp_cleantalk_sfw_logs: Data: 0.22MB + Index: 0.00MB + Engine InnoDB
wp_cleantalk_spamscan_logs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_cleantalk_ua_bl: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_comments: Data: 0.41MB + Index: 0.45MB + Engine InnoDB
wp_giftvouchers_activity: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_giftvouchers_list: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_giftvouchers_setting: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_giftvouchers_template: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_imagify_files: Data: 0.06MB + Index: 0.08MB + Engine InnoDB
wp_imagify_folders: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_litespeed_img_optm: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
wp_litespeed_optimizer: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_options: Data: 5.11MB + Index: 2.22MB + Engine InnoDB
wp_postmeta: Data: 13.14MB + Index: 4.86MB + Engine InnoDB
wp_posts: Data: 15.47MB + Index: 0.38MB + Engine InnoDB
wp_smush_dir_images: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_termmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_terms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_term_relationships: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_term_taxonomy: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_tm_taskmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_tm_tasks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_usermeta: Data: 0.05MB + Index: 0.03MB + Engine InnoDB
wp_users: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_wc_admin_notes: Data: 0.05MB + Index: 0.00MB + Engine InnoDB
wp_wc_admin_note_actions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wc_customer_lookup: Data: 0.08MB + Index: 0.06MB + Engine InnoDB
wp_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_order_product_lookup: Data: 0.22MB + Index: 0.25MB + Engine InnoDB
wp_wc_order_stats: Data: 0.11MB + Index: 0.08MB + Engine InnoDB
wp_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_product_meta_lookup: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
wp_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_square_customers: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_yoast_seo_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_yoast_seo_meta: Data: 0.05MB + Index: 0.00MB + Engine InnoDB

### Post Type Counts ###

attachment: 206
custom_css: 1
et_header_layout: 1
et_pb_layout: 41
et_template: 2
et_theme_builder: 1
nav_menu_item: 11
page: 22
post: 2
postman_sent_mail: 250
product: 36
product_variation: 2
revision: 836
shop_coupon: 4
shop_order: 655
shop_order_refund: 14
woocustomemails: 2

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (21) ###

All in One SEO Pro: by All in One SEO Team – 4.1.3.2
Caldera Forms: by Caldera Forms – 1.9.4
Classic Editor: by WordPress Contributors – 1.6.2
Classic Widgets: by WordPress Contributors – 0.2
Anti-Spam by CleanTalk: by СleanTalk  – 5.160.1
Battle Suit for Divi: by Divi Sensei – 1.15.9
Easy Google Fonts: by Titanium Themes – 2.0.4
Google Analytics for WordPress by MonsterInsights: by MonsterInsights – 7.18.0
Min and Max Quantity for WooCommerce: by BeRocket – 1.3.2
Post SMTP: by Yehuda Hassine – 2.0.23
Lazy Load - Optimize Images: by WP Rocket – 2.3.4
Social Media and Share Icons (Ultimate Social Media): by UltimatelySocial – 2.6.7
UpdraftPlus - Backup/Restore: by UpdraftPlus.Com
DavidAnderson – 2.16.59.25

W3 Total Cache: by BoldGrid – 2.1.6
Checkout Field Editor for WooCommerce: by ThemeHigh – 1.4.8
Woo Custom Emails Per Product: by Alex Mustin – 2.2.9
Booster for WooCommerce: by Pluggabl LLC – 5.4.4
WooCommerce Square: by WooCommerce – 2.5.3
WooCommerce: by Automattic – 5.5.2
Smush: by WPMU DEV – 3.8.8
XPS Ship Integration: by XPS Ship – 1.1.2

### Inactive Plugins (1) ###

WooCommerce PayPal Checkout Gateway: by WooCommerce – 2.1.2

### Dropin Plugins (1) ###

advanced-cache.php: advanced-cache.php

### Settings ###

API Enabled: ?
Force SSL: –
Currency: USD ($)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –

### WC Pages ###

Shop base: #407 - /shop/
Cart: #451 - /cart/
Checkout: #452 - /checkout/
My account: #453 - /my-account/
Terms and conditions: #234956 - /terms-conditions/

### Theme ###

Name: Divi
Version: 4.9.4
Author URL: https://www.elegantthemes.com
Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
WooCommerce Support: ?

### Templates ###

Overrides: –

### Action Scheduler ###

Complete: 89
Oldest: 2021-08-12 10:28:02 -0700
Newest: 2021-08-15 11:33:18 -0700

Pending: 6
Oldest: 2021-08-15 11:44:38 -0700
Newest: 2021-08-21 19:13:12 -0700

### Status report information ###

Generated at: 2021-08-15 11:44:54 -07:00

Thanks for getting back @wildheartdesign.

Since you’re using the WooCommerce Square plugin, please contact us at WooCommerce.com > My Account > Support. You may need to login to your WooCommerce account before you can access that page.

We will be able to help you further there.

I’m not sure how they will be able to help there? That’s for WooCommerce.com and my site is not hosted by them.

Thanks for getting back.

Just to clarify, we can only support the core WooCommerce plugin functionalities on this forum.

The issue you mentioned needs to be looked at by the WooCommerce Square team. As it seems that a ticket would not be the best route here, it would be great if you posted directly on this forum – https://www.ads-software.com/support/plugin/woocommerce-square/

Thanks again.