• Resolved dbeaty2

    (@dbeaty2)


    Hi we are live with a new site and store using WooCommerce. But the Square Payment Form in the Woocommerce checkout page is not active and you can’t enter CC info. We can see the user fields, and enter address, but there is no way to add Square payment card info. I have looked at various reasons and rolled back to the plugin version 2.0.8. No change. We are using an Elementor theme and WP Engine as the host. Any ideas?

    dbeaty

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Fernando a11n

    (@fhaps)

    Automattic Happiness Engineer

    @dbeaty2 I visited your site but wasn’t able to see the Square credit card form. I’m guessing you disabled it for now so it doesn’t display to customers.

    The type of issue you described is most often caused by plugin or theme conflicts. It’s usually software installed on the site that stops the Square form from loading correctly. That’s the first thing you’ll want to confirm or rule out.

    Here’s what I’d suggest:

    1. Switch the theme of your website to the free Storefront theme.

    2. Deactivate all the plugins except for WooCommerce and Square, then check if the issue persists. If the problem is resolved then please move on to the next step.

    3. Activate features one by one while testing for the issue, until you find the one that is causing this behavior.

    We recommend that these steps are taken on a staging site, which is a clone of your live site that you can modify without risking making any permanent damage to your live site. You can create it using a plugin like WP-Staging. This plugin lets you copy and redeploy a WordPress site with minimal work.

    Hopefully that helps you find the culprit!

    Thread Starter dbeaty2

    (@dbeaty2)

    Thanks, yes I had to disable it while I tried other things. My next step is to disable Elementor Hello theme.

    @dbeaty2 – have you made any progress since you last reached out?

    – Joey

    Hi there @dbeaty2,

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

Viewing 4 replies - 1 through 4 (of 4 total)
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