Square credit card field taking minutes to load

  • Resolved Tara

    (@gulfwebservices)


    4 months, 3 weeks ago

    Hello, we have been using the WooCommerce Square plugin for years and everything has worked perfectly fine. After the most recent update, the field to input credit cards does not load on the checkout page. If you wait several minutes, it does eventually show up but that’s not acceptable. I’ve tried disabling all plugins aside from Woo & Square and it still does the same thing. I’ve cleared cache, tried other solutions I saw online… nothing works. A customer is not going to wait several minutes to input their information. We’ve already had customers tell us the website is not working. What is the issue here and how can we fix it? Here’s a screen recording of the issue for reference. It loads around 2:43 at the end of the video: https://go.screenpal.com/watch/cZii2tV8541

    The page I need help with: [log in to see the link]

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  • Plugin Support ckadenge (woo-hc)

    (@ckadenge)

    Hi @gulfwebservices,

    Thanks for reaching out.

    For reference, this particular forum is meant for general support with the core functionality of WooCommerce itself.?

    In order to get further assistance with the WooCommerce Square plugin, please create a new topic under this link and just paste what you’ve made here.

    We will be able to assist further there. With that said, I’ll go ahead and mark this thread as solved.

    Looking forward to assisting you from the right forum.

    Thanks for your patience and understanding.

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