Square credit card field taking minutes to load

  • Resolved Tara

    (@gulfwebservices)


    4 months, 2 weeks ago

    Hello, we have been using the WooCommerce Square plugin for years and everything has worked perfectly fine. After the most recent update, the field to input credit cards does not load on the checkout page. If you wait several minutes, it does eventually show up but that’s not acceptable. I’ve tried disabling all plugins aside from Woo & Square and it still does the same thing. I’ve cleared cache, tried other solutions I saw online… nothing works. A customer is not going to wait several minutes to input their information. We’ve already had customers tell us the website is not working. What is the issue here and how can we fix it? Here’s a screen recording of the issue for reference. It loads around 2:43 at the end of the video: https://go.screenpal.com/watch/cZii2tV8541

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Rajesh K. (woo-hc)

    (@rajeshml)

    Hello @gulfwebservices,

    Thank you for sharing the details of the issue you’re experiencing with the WooCommerce Square plugin.

    To further investigate, can you please confirm if you changed your theme to a default theme like Storefront or Twenty Twenty-Four while disabling all plugins? If not, please try switching to a default theme and see if the issue persists. This will help us rule out any theme conflicts. You can read more about how to run a conflict test using our guide here.

    Please try downgrading the plugin to the previous version and confirm if the issue resolves for you. You can use a plugin like?WP Rollback?to perform this downgrade.

    If you’ve tried all these steps and the problem persists, we would appreciate it if you could share the?System Status Report?(which you can find via?WooCommerce > Status > Get system report > Copy for support)?as well. You can paste it via?https://gist.github.com/?and send the link here.

    Looking forward to hearing from you.

    Thanks!

    Thread Starter Tara

    (@gulfwebservices)

    Changing the theme does seem to resolve the issue. I tried to Rollback to version 4.6.3 but the rollback plugin you suggested doesn’t do anything. It remains at version 4.7 no matter how many times or versions I try to rollback to. Can I manually download an older version of the plugin somewhere to resolve the current site’s issues? We cannot take any orders right now.

    Hey, @gulfwebservices!

    I tried to Rollback to version 4.6.3 but the rollback plugin you suggested doesn’t do anything. It remains at version 4.7 no matter how many times or versions I try to rollback to.?

    To confirm, this happened while using the Rollback plugin?

    Can I manually download an older version of the plugin somewhere to resolve the current site’s issues?

    Yes, you can.

    I suggest first disconnecting Square and uninstalling. Then installing the newest version again and reconnecting to see if the issue persists.

    If it does, please try uninstalling it and downloading a previous version here to see if it solves it.

    Please let us know how it goes ??

    Have a wonderful day!

Viewing 3 replies - 1 through 3 (of 3 total)
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