Square Failing to Sync New Content to WooCommerce

  • Resolved anikomarketing

    (@anikomarketing)


    2 months, 1 week ago

    A client of ours is using Square as their primary shop and wanted to populate their content from Square to Woo Commerce. We utilized this plugin years ago and it worked seamlessly. Recently they reached out describing issues with syncing new products. After kicking off a manual run it appeared at first like it wanted to work… it created one new product out of two, but failed to upload the image. Since then it has been forever trying to sync. The plugin has also failed to remove product items that were no longer in the Square Shop even though the proper “Handle missing products” setting has been turned on in the settings section.

    Step 2 we tried disconnecting square and reconnecting, as was mentioned in a different community post. This allowed us to attempt a second time and we gave it a full night to try and make the sync happen. It did the same thing as before.

    All plugins are updated to the latest versions. I have the log files and am happy to send them. Thank you in advance for any help you can provide.

Viewing 1 replies (of 1 total)

  • Hey there, @anikomarketing! Thanks for contacting us. I’m happy to help you.

    Let’s investigate to figure out what is causing this.

    I’d like to understand your site properly. Please share with us the necessary information below for us to investigate the issue further:

    System Status Report which you can find via WooCommerce > Status > Get system report > Copy for support.
    Fatal error logs (if any) under WooCommerce > Status > Logs. Then you can use the selector to search for Fatal Errors.
    Also, please enable Square debug mode on WooCommerce > Settings > Square, and try to sync again. Then please also search for Square errors.
    You could copy and paste your reply here or paste it via https://gist.github.com/ and send the link here.

    Looking forward to your reply.

    Have a wonderful day!

Viewing 1 replies (of 1 total)
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