• Resolved euphemism

    (@euphemism)


    A pink ‘gift card’ image auto-generates in the media library with Square for WooCommerce activated. I filed a support ticket, but as it’s a ‘free’ plugin, they say to go to the forums, even though I’ve had clients spend thousands on paid Woo plugins. If you try to delete the image with the plugin active, it regenerates itself twice. The only way to delete it is to deactivate the plugin, but as soon as you reactivate the plugin, the image appears in the media library again. It would appear that the site or plugin has somehow been compromised for this to happen, but it’s happened on more than one website that uses Square for WooCommerce. Why does it add that image (that will never be used, as we don’t offer any kind of gift card) and why can’t it be deleted? The image is already in the plugin’s files, so it really does not need to live in the media library as well. As a webmaster who likes to keep a ‘clean’ media library, this is unacceptable behavior for any plugin.

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Daniyal Ahmed (a11n)

    (@daniyalahmedk)

    Hi there,

    Thanks for reaching out!

    It appears that the?wc-square-gift-card-placeholder.png?image and the page?/wc-square-gift-card-placeholder/?comes from the Square plugin by default. It is a placeholder image for?Square Gift Cards.

    This has already been passed to our development team so they can check it or find an alternative way to add the image.

    I hope it helps!

    Best regards,

    madgeshatbox

    (@madgeshatbox)

    Has a solution been found for this. My media library is filling up with wc-square-gift-card-placeholder images. HELP!

    Plugin Support ckadenge (woo-hc)

    (@ckadenge)

    Hi there @madgeshatbox,

    I suggest that you start a new thread with your case, as this one is already marked as solved.

    Thanks!

Viewing 3 replies - 1 through 3 (of 3 total)
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