Square not processing error please help.

Additionally when I look in the Square settings the drop down for “Locations” is greyed out. When I check my Square account my Location is properly setup and saved there. Might this have something to do with the above issue?

Hi @joesegal,

We get this generic sounding error “Error processing checkout. Please try again.”
I setup Debug logging via the plugin and ran another test purchase.

I see the fatal error related to your plugin and the attempted purchase.
It seems to just say the card was not authorized however its my card and all the data was correct and should have worked.

This is usually something with the settings of the plugin itself, as the error in the log:

[category] => AUTHENTICATION_ERROR
[code] => UNAUTHORIZED
[detail] => This request could not be authorized.

is either a credit card option, or a setup item gone awry.

From your second post you mentioned this as well:

Additionally when I look in the Square settings the drop down for “Locations” is greyed out.

This should confirm that it is a settings issue, and thankfully it is pretty easy to fix ?? What you will need to do is go to WooCommerce > Settings > Integration > Square and disconnect everything. After that follow the steps in this walkthrough and make sure you go through the Verify identity option of your site/store with That’s My Site – Redirect Me .

This should 'unlock' the Business drop down to choose and once that is done, items should work. You may need to do a manual sync from WooCommerce to Square in the Sync settings, but Square should function again. If it does not let us know!

Hi @joesegal,

As we have not heard from you in a bit I will go ahead and close this thread. If you continue to have issues please open a new thread. Have a super day!