• Resolved modabbir

    (@modabbir)


    This is my square log report

    01-27-2023 @ 18:58:11 - Request
     Request
    method:
    uri: listLocations
    user-agent: WooCommerce-Square/3.4.2 (WooCommerce/7.3.0; WordPress/6.1.1)
    headers: Array
    (
    )
    body:
    duration: 0.40902s
    
    01-27-2023 @ 18:58:11 - Response
     Response
    code: 200
    message:
    headers: Array
    (
        [0] => HTTP/2 200
        [date] => Fri, 27 Jan 2023 18:58:11 GMT
        [content-type] => application/json
        [content-length] => 593
        [frame-options] => DENY
        [x-frame-options] => DENY
        [x-content-type-options] => nosniff
        [x-xss-protection] => 1; mode=block
        [square-version] => 2022-05-12
        [squareup--connect--v2--common--versionmetadata-bin] => CgoyMDIyLTA1LTEy
        [vary] => Accept-Encoding, User-Agent
        [content-encoding] => gzip
        [x-sq-dc] => iad2b
        [x-sq-region] => iad2b
        [strict-transport-security] => max-age=631152000; includeSubDomains; preload
    )
    body: {
        "locations": [
            {
                "id": "L1APG4HNN8AM2",
                "name": "Mercado",
                "address": {
                    "address_line_1": "7 Jersey Road",
                    "locality": "Stanley",
                    "postal_code": "FIQQ 1ZZ",
                    "country": "GB"
                },
                "timezone": "America\/Argentina\/Buenos_Aires",
                "capabilities": [
                    "CREDIT_CARD_PROCESSING",
                    "AUTOMATIC_TRANSFERS"
                ],
                "status": "ACTIVE",
                "created_at": "2022-10-15T14:14:34.582Z",
                "merchant_id": "MLG4PMJWWR5C6",
                "country": "GB",
                "language_code": "en-GB",
                "currency": "GBP",
                "phone_number": "+44 52946",
                "business_name": "Mercado",
                "type": "PHYSICAL",
                "website_url": "https:\/\/mercado.co.fk\/",
                "business_hours": {},
                "business_email": "[email protected]",
                "instagram_username": "mercado_falklands",
                "facebook_url": "https:\/\/www.facebook.com\/mercado.co.fk",
                "logo_url": "https:\/\/square-web-production-f.squarecdn.com\/files\/7ee799fb4c58e748cc7578a7f1a6344c2970a432\/original.jpeg",
                "mcc": "7299",
                "full_format_logo_url": "https:\/\/square-web-production-f.squarecdn.com\/files\/ec40c1dceb9bf7a3c53f2fe901506555f341ea7a\/original.jpeg",
                "tax_ids": {}
            }
        ]
    }
    

    The page I need help with: [log in to see the link]

Viewing 7 replies - 1 through 7 (of 7 total)
  • Roxy

    (@roxannestoltz)

    Hi @modabbir ,

    Thanks for reaching out!

    I understand that your Square payment has failed, is this correct?

    The log report shows a successful API call to the Square payment system, as indicated by the “Response code: 200” and the response body with a list of locations. Therefore, the failure likely occurred prior to this API call or in a different part of the payment process.

    Testing in Sandbox mode can help identify potential issues with the payment process. If the payment failure occurred prior to the API call, such as with incorrect customer information or connectivity issues, sandbox testing may identify this.

    This being said, can you try enabling?Square’s Sandbox Mode, replicate the order that failed, and check the fatal error logs under?WooCommerce > Status > Logs?and see if any start with?square?

    Additionally, I’d like to gain a better understanding of your sites environment, please share your?System Status Report?which you can find via?WooCommerce > Status. Select?Get system report?and then?Copy for support.

    Once you’ve done that, you can paste this into your reply here.

    Thread Starter modabbir

    (@modabbir)

    WordPress Environment
    
    WordPress address (URL): https://mercado.co.fk
    Site address (URL): https://mercado.co.fk
    WC Version: 7.3.0
    REST API Version: ?</img> 7.3.0
    WC Blocks Version: ?</img> 9.1.5
    Action Scheduler Version: ?</img> 3.5.2
    Log Directory Writable: ?</img>
    WP Version: 6.1.1
    WP Multisite: –
    WP Memory Limit: 768 MB
    WP Debug Mode: –
    WP Cron: –
    Language: en_GB
    External object cache: –
    
    Server Environment
    
    Server Info: LiteSpeed
    PHP Version: 8.0.26
    PHP Post Max Size: 512 MB
    PHP Time Limit: 420
    PHP Max Input Vars: 10000
    cURL Version: 7.84.0
    OpenSSL/1.1.1p
    
    SUHOSIN Installed: –
    MySQL Version: 8.0.31-cll-lve
    Max Upload Size: 256 MB
    Default Timezone is UTC: ?</img>
    fsockopen/cURL: ?</img>
    SoapClient: ?</img>
    DOMDocument: ?</img>
    GZip: ?</img>
    Multibyte String: ?</img>
    Remote Post: ?</img>
    Remote Get: ?</img>
    
    Database
    
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    WC Database Prefix: kpV4u_
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    Database Data Size: 86.08MB
    Database Index Size: 18.27MB
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    Status report information
    
    Generated at: 2023-01-30 07:10:07 +00:00
    `

    Hi there @modabbir

    “type”: “PHYSICAL”

    From what I gather, based on the transaction log and the site’s checkout page, you sell via multiple channels. Correct?

    Just to clarify, what is the sync setting at the store? Linked here is the related documentation, to clarify things further.

    A picture is worth a thousand words, as the saying goes, therefore, could you also share a screenshot of the screen where the plugin’s settings can be viewed, please? https://snipboard.io/ is a good (online) tool of choice for sharing it here.

    As I understand, the Falkland Islands are a British Overseas Territory. With the UK being among the supported countries, could you have a look at the rest of these common issues and see if the issue persists, please?

    Looking forward to your response.

    Thread Starter modabbir

    (@modabbir)

    Yes, I am using multiple channels. Woocommerce selected on the ?sync setting. https://snipboard.io/6GY1lO.jpg

    I have accepted 5 transaction successfully. Total 9 transaction, 4 failed. So I don’t think the location is an issue. My woocommerce store country is UK.

    Hi @modabbir

    Yes, I am using multiple channels. Woocommerce selected on the ?sync setting.

    Since you sell via multiple channels?(e.g. in-person with Square POS and online), we recommend setting?Square?as your Sync Setting.

    Using Square as the?Sync Setting?is especially helpful if inventory is shared between Square locations. In this case, WooCommerce Products will be overwritten with data from the Square product catalog.

    Kindly go ahead with changing the Sync Setting to Square and let us know if the issue persists.

    Thank you. ??</img>

    Thread Starter modabbir

    (@modabbir)

    This is a multivendor store & I am using WCFM. So please let me know changing Sync Setting will it be cause any issues?

    Hi,

    This is a multivendor store & I am using WCFM. So please let me know changing?<strong>Sync Setting</strong>?will it be cause any issues?

    I understand. You can configure a staging site first, so that you can test it before making changes to the live site, we recommend WP Staging for quickly spinning up a new test site.

Viewing 7 replies - 1 through 7 (of 7 total)
  • The topic ‘Square Payment Failed’ is closed to new replies.