Square Payment Failing

Hi @scolombo,

Sorry you’ve been having Square payment issues. When you say those errors are from the console, do you mean they are from the Square error logs under **WooCommerce > Status > Logs**?

If those aren’t Square’s logs, I would next enable logging under WooCommerce > Settings > Payments and select Manage next to Square. Then at the bottom of those settings you’ll see a checkbox to enable Logging.

Link to image: https://cld.wthms.co/t7saqj

Then if any errors are logged you’ll find those under WooCommerce > Status > Logs tab. There will be a Square log for every day that logging is enabled. Pick the appropriate day to find that days logs.

Here’s a sampling from that log, user is my client, we’ve been trying to get orders to go through, with no luck. What does “Payment nonce is missing” mean?

11-07-2019 @ 12:43:00 – Request
method:
uri: retrieveCustomerWithHttpInfo/JV3RGAXH9S04TXVG1SQE0841H0
user-agent: WooCommerce-Square/2.0.5 (WooCommerce/3.8.0; WordPress/5.2.4)
headers: Array
(
)
body:
duration: 0.52527s

11-07-2019 @ 12:43:00 – Response
code: 200
message:
headers: Array
(
[0] => HTTP/2 200
[content-type] => application/json
[square-version] => 2019-08-14
[vary] => Origin, Accept-Encoding
[x-content-type-options] => nosniff
[x-download-options] => noopen
[x-frame-options] => SAMEORIGIN
[x-permitted-cross-domain-policies] => none
[x-xss-protection] => 1; mode=block
[date] => Thu, 07 Nov 2019 17:43:00 GMT
[content-length] => 546
[x-envoy-upstream-service-time] => 94
[strict-transport-security] => max-age=604800; includeSubDomains
[server] => envoy
)
body: {
“customer”: {
“id”: “WQ8XX9J2814GTZXP8R121P1V14”,
“created_at”: “2016-09-08T12:38:17.699Z”,
“updated_at”: “2018-03-13T09:56:03Z”,
“given_name”: “Diana”,
“family_name”: “Levy”,
“email_address”: “[email protected]”,
“address”: {
“address_line_1”: “21 Woodfield Drive”,
“locality”: “Short Hills”,
“administrative_district_level_1”: “NJ”,
“postal_code”: “07078”,
“country”: “US”
},
“phone_number”: “973-379-8577”,
“reference_id”: “2”,
“preferences”: {
“email_unsubscribed”: false
},
“groups”: [
{
“id”: “8MHYCMJWK0DX6.REACHABLE”,
“name”: “Reachable”
}
],
“creation_source”: “MERGE”
}
}

11-07-2019 @ 12:43:31 – Payment nonce is missing

The console was the browser console (from Firefox – firebug).

One other bit – when my client got in touch, orders had been failing for a few days – and we noticed that square was disconnected – at that point I updated woocommerce and all plugins and reconnected their store.

Prior to doing that, the orders at least showed in woocommerce as failed orders – now we don’t even get that far. The checkout page spins then nothing happens.

Hi @scolombo,

That Square log file is very helpful, a nonce is a tokenized version of a customers card that Square would generate to use for charges.

Regarding that nonce error could you please send us a copy of your site’s System Status? You can find it via WooCommerce > Status.
Select “Get system report” and then “Copy for support”. Once you’ve done that, you can paste it here.

My first assumption is a conflict coming from another piece of software on your site. Most often it would be where the theme interferes with the data being passed to Square. Plugins can also do this, but most commonly it’s improperly coded theme templates with the payment-form.php area or similar.

As a first step in troubleshooting, do you have a staging site? If your host doesn’t offer that option, we recommend WP Staging (https://www.ads-software.com/plugins/wp-staging/) for quickly spinning up a new test site. Then there I’d recommend changing to the default Twenty Seventeen or Storefront theme and then trying again. You can read more about how to do this at this link:

https://docs.woocommerce.com/document/woocommerce-self-service-guide/

If that doesn’t help, you’ll want to check for plugins that are interfering with the values sent to Square. To do that disable all plugins, except for WooCommerce and the WooCommerce Square. Should this still not work with only these 2 active, please let me know.

Thanks Ryan, I’ll work on this tomorrow.

Hi again,

What does “Payment nonce is missing” mean?

WordPress uses nonce, “number once used” for session management. The error means that there is a problem generating the nonce which in turn invalidates the session. Was that the entire log entry?

Invalid X-Frame-Options: “ALLOWALL” header from “https://pci-connect.squareup.com/v2/iframe?type=main&app_id=sq0idp-wGVapF8sNt9PLrdj5znuKA&version=a07af2241d” loaded into “https://www.undercoverchocolate.com/checkout/”.

The X-Frame-Options is a HTTP security header. Apparently https://pci-connect.squareup.com/v2/ sends a ALLLOWALL with the iframe. There is no such option for the X-Frame-Options. That is why it says “Invalid”.
For reference: https://developer.mozilla.org/en-US/docs/Web/HTTP/Headers/X-Frame-Options

Could you ask Square about this. They need to correct their server config and remove the invalid statement.

Kind regards,

Ok, so are you saying this can only be corrected on the square side? How is this working for other people? is there a way for me to fix it or go around it on our end?

Thanks so much for replying.

Sharon

A few more thoughts below! Thanks! -Sharon

1. I coded the custom theme a few years ago, we’ve not updated it and didn’t have any issues until a few weeks ago. I am not sure if a plugin or WordPress updated without my knowledge (sometimes the host updates things and my clients do also, but I don’t think they did, but it’s possible – we did update everything once the trouble started thinking it would fix things). The theme hasn’t changed.
2. The only woocommerce file I overwrite in the theme is single-product.php. Is it possible that’s not passing something important to the cart? But why would that suddenly break the site since we’ve not changed it?
3. Here’s the system status report:

### WordPress Environment ###

WordPress address (URL): https://www.undercoverchocolate.com
Site address (URL): https://www.undercoverchocolate.com
WC Version: 3.8.0
REST API Version: ? 1.0.2
Log Directory Writable: ?
WP Version: 5.2.4
WP Multisite: –
WP Memory Limit: 256 MB
WP Debug Mode: –
WP Cron: ?
Language: en_US
External object cache: –

### Server Environment ###

Server Info: Apache
PHP Version: 7.2.20
PHP Post Max Size: 32 MB
PHP Time Limit: 300
PHP Max Input Vars: 1000
cURL Version: 7.62.0
OpenSSL/1.0.2k

SUHOSIN Installed: –
MySQL Version: 5.6.44-cll-lve
Max Upload Size: 32 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 3.8.0
WC Database Prefix: wp_
Total Database Size: 30.56MB
Database Data Size: 27.22MB
Database Index Size: 3.34MB
wp_woocommerce_sessions: Data: 0.15MB + Index: 0.01MB + Engine MyISAM
wp_woocommerce_api_keys: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_attribute_taxonomies: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_woocommerce_downloadable_product_permissions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_order_items: Data: 0.07MB + Index: 0.04MB + Engine MyISAM
wp_woocommerce_order_itemmeta: Data: 0.45MB + Index: 0.29MB + Engine MyISAM
wp_woocommerce_tax_rates: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_woocommerce_tax_rate_locations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_shipping_zones: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_shipping_zone_locations: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_woocommerce_shipping_zone_methods: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_payment_tokens: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_payment_tokenmeta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_cf7dbplugin_st: Data: 0.03MB + Index: 0.05MB + Engine MyISAM
wp_cf7dbplugin_submits: Data: 4.39MB + Index: 0.34MB + Engine MyISAM
wp_commentmeta: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_comments: Data: 0.32MB + Index: 0.14MB + Engine MyISAM
wp_email_log: Data: 17.31MB + Index: 0.05MB + Engine MyISAM
wp_links: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_options: Data: 1.20MB + Index: 0.38MB + Engine MyISAM
wp_postmeta: Data: 2.42MB + Index: 1.41MB + Engine MyISAM
wp_posts: Data: 0.51MB + Index: 0.25MB + Engine MyISAM
wp_sbi_instagram_feeds_posts: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_sbi_instagram_posts: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_termmeta: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_terms: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_term_relationships: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_term_taxonomy: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_usermeta: Data: 0.33MB + Index: 0.23MB + Engine MyISAM
wp_users: Data: 0.01MB + Index: 0.02MB + Engine MyISAM
wp_wcpdf_invoice_number: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wc_download_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wc_product_meta_lookup: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_wc_tax_rate_classes: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_wc_webhooks: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_square_customers: Data: 0.03MB + Index: 0.04MB + Engine MyISAM
wp_yoast_seo_links: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_yoast_seo_meta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (13) ###

Advanced Custom Fields PRO: by Elliot Condon – 5.8.6
Classic Editor: by WordPress Contributors – 1.5
Contact Form DB: by Michael Simpson – 2.10.26
Contact Form 7: by Takayuki Miyoshi – 5.1.4
Huge IT Lightbox: by Huge-IT – 2.1.0
Mailgun: by Mailgun – 1.7.1
WooCommerce PDF Invoices & Packing Slips: by Ewout Fernhout – 2.3.5
WooCommerce Square: by WooCommerce – 2.0.6 – Not tested with the active version of WooCommerce
WooCommerce Wholesale Prices Premium: by Rymera Web Co – 1.23.7
WooCommerce Wholesale Prices: by Rymera Web Co – 1.10 – Not tested with the active version of WooCommerce
WooCommerce: by Automattic – 3.8.0
Yoast SEO: by Team Yoast – 12.4 – Not tested with the active version of WooCommerce
WP Store Locator: by Tijmen Smit – 2.2.231

### Inactive Plugins (8) ###

Email Log: by Sudar – 2.3.1
Limit Login Attempts: by Johan Eenfeldt – 1.7.1
Smash Balloon Instagram Feed: by Smash Balloon – 2.1.1
Under Construction: by Noah Kagan – 1.18
WC Variations Radio Buttons: by 8manos – 2.0.2 – Not tested with the active version of WooCommerce
WooCommerce - ShipStation Integration: by WooCommerce – 4.1.30
WooCommerce Helper: by WooCommerce – 1.7.2 – Not tested with the active version of WooCommerce – Network enabled
WP-SpamShield: by Scott Allen – 1.9.14

### Settings ###

API Enabled: ?
Force SSL: ?
Currency: USD ($)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: ?

### WC Pages ###

Shop base: #15 - /shop/
Cart: #16 - /cart/
Checkout: #17 - /checkout/
My account: #18 - /my-account/
Terms and conditions: ? Page not set

### Theme ###

Name: undercoverchocolate
Version: 1.0
Author URL: https://colombodesigns.com
Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
WooCommerce Support: ?

### Templates ###

Overrides: undercoverchocolate/woocommerce/single-product.php

### Square ###

Environment: Production
Tokenization Enabled: ?
Debug Mode: Off

### Action Scheduler ###

Complete: 44
Oldest: 2019-10-18 16:38:54 -0400
Newest: 2019-11-08 15:47:40 -0500

Pending: 2
Oldest: 2019-11-15 15:44:01 -0500
Newest: 2019-11-15 15:47:41 -0500

Canceled: 4
Oldest: 2019-11-05 14:52:52 -0500
Newest: 2019-11-13 15:53:40 -0500

In-progress: 0
Oldest: –
Newest: –

Failed: 0
Oldest: –
Newest: –

I’m having the same issue. I’m using Square version 1.0.38 still because 2.0.6 still doesn’t fix the issue of field to enter credit cards disappearing.

I hadn’t changed anything on the site and suddenly orders started failing on 11/11. Customer gets error of “Square was unable to complete the transaction. Please try again later or a different form of payment.” Logs show it initiating the charge and then failing with “Unknown Error”. Paypal is working fine.

Same issue. Not accepting credit card payments. Just resets all fields. This was happening with 2.0.5, too. I, too, am rolled back to 1.0.38.

Hi @smallakin,

That is odd as well, the error is not very helpful at all though unfortunately. ??

Is there any chance you can disconnect and then reconnect your site to Square, just to see if that helps?

Hi @ckalous,

Not accepting credit card payments. Just resets all fields.

When you say it’s resetting all fields what do you mean? Can you elaborate on the error you were having? This was one Square 2.0.5 as well?

@ryanr14 and @conschneider did you see my other posts? My client has had to switch to paypal and would very much like to go back to using Square.

Sharon

Hi again,

> Ok, so are you saying this can only be corrected on the square side? How is this working for other people? is there a way for me to fix it or go around it on our end?

I think so.

> 1. I coded the custom theme a few years ago, we’ve not updated it and didn’t have any issues until a few weeks ago. I am not sure if a plugin or WordPress updated without my knowledge (sometimes the host updates things and my clients do also, but I don’t think they did, but it’s possible – we did update everything once the trouble started thinking it would fix things). The theme hasn’t changed.

Ok.

> 2. The only woocommerce file I overwrite in the theme is single-product.php. Is it possible that’s not passing something important to the cart? But why would that suddenly break the site since we’ve not changed it?

Impossible to tell without knowing the details and doing some testing. But I agree it is unlikely since the add to cart action does not rely on the template file.

> 3. Here’s the system status report:

Thank you. From the top of my head:

WooCommerce Wholesale Prices – will not work with WooCommerce Square out of the box.
Advanced Custom Fields – anything setup for WooCommerce?

Kind regards,