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Resolved

(@pranay003)

In my site, I have used Square payment gateway. My issue is when I checkout my product i am not able to complete the checkout process. I have update all the plugins and wordpress. Also I have checked checkout with different theme. Still it is showing the error. Please look into my issue as soon as possible.

Below is my woocommerce status:


### WordPress Environment ###

WordPress address (URL): https://redrockpainting.com
Site address (URL): https://redrockpainting.com
WC Version: 3.6.4
Log Directory Writable: ?
WP Version: 5.2.2
WP Multisite: –
WP Memory Limit: 768 MB
WP Debug Mode: –
WP Cron: ?
Language: en_US
External object cache: –

### Server Environment ###

Server Info: Apache
PHP Version: 7.1.30 - We recommend using PHP version 7.2 or above for greater performance and security. How to update your PHP version
PHP Post Max Size: 128 MB
PHP Time Limit: 120
PHP Max Input Vars: 3000
cURL Version: 7.59.0
OpenSSL/1.0.2r

SUHOSIN Installed: –
MySQL Version: 5.6.40-84.0-log
Max Upload Size: 128 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 3.6.4
WC Database Prefix: redrock_
MaxMind GeoIP Database: ?
Total Database Size: 4.96MB
Database Data Size: 3.07MB
Database Index Size: 1.89MB
redrock_woocommerce_sessions: Data: 0.02MB + Index: 0.02MB
redrock_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB
redrock_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB
redrock_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.05MB
redrock_woocommerce_order_items: Data: 0.02MB + Index: 0.02MB
redrock_woocommerce_order_itemmeta: Data: 0.06MB + Index: 0.03MB
redrock_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB
redrock_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB
redrock_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB
redrock_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB
redrock_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB
redrock_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB
redrock_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB
redrock_woocommerce_log: Data: 0.02MB + Index: 0.02MB
redrock_commentmeta: Data: 0.02MB + Index: 0.03MB
redrock_comments: Data: 0.13MB + Index: 0.09MB
redrock_iwp_backup_status: Data: 0.08MB + Index: 0.00MB
redrock_iwp_file_list: Data: 0.00MB + Index: 0.00MB
redrock_links: Data: 0.02MB + Index: 0.02MB
redrock_options: Data: 1.14MB + Index: 0.05MB
redrock_postmeta: Data: 0.50MB + Index: 0.27MB
redrock_posts: Data: 0.27MB + Index: 0.23MB
redrock_redirection_404: Data: 0.19MB + Index: 0.16MB
redrock_redirection_groups: Data: 0.02MB + Index: 0.03MB
redrock_redirection_items: Data: 0.02MB + Index: 0.09MB
redrock_redirection_logs: Data: 0.02MB + Index: 0.08MB
redrock_termmeta: Data: 0.02MB + Index: 0.03MB
redrock_terms: Data: 0.02MB + Index: 0.03MB
redrock_term_relationships: Data: 0.02MB + Index: 0.02MB
redrock_term_taxonomy: Data: 0.02MB + Index: 0.03MB
redrock_usermeta: Data: 0.14MB + Index: 0.16MB
redrock_users: Data: 0.02MB + Index: 0.05MB
redrock_wc_download_log: Data: 0.02MB + Index: 0.03MB
redrock_wc_product_meta_lookup: Data: 0.02MB + Index: 0.09MB
redrock_wc_webhooks: Data: 0.02MB + Index: 0.02MB
redrock_yoast_seo_links: Data: 0.02MB + Index: 0.02MB
redrock_yoast_seo_meta: Data: 0.02MB + Index: 0.00MB

### Post Type Counts ###

acf: 8
acf-field: 40
acf-field-group: 8
attachment: 181
iwp_log: 160
nav_menu_item: 14
page: 19
post: 8
product: 1
revision: 144
scheduled-action: 93
services: 8
shop_order: 58
testimonial: 7
testimonials: 5
wpcf7_contact_form: 1
wpcr3_review: 20

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (15) ###

InfiniteWP - Client: by Revmakx – 1.8.6
Advanced Custom Fields PRO: by Elliot Condon – 5.8.0
Contact Form 7: by Takayuki Miyoshi – 5.1.3
Google Analytics Dashboard for WP (GADWP): by ExactMetrics – 5.3.8
Redirection: by John Godley – 4.3.1
Regenerate Thumbnails: by Alex Mills (Viper007Bond) – 3.1.1
Simple Custom CSS: by John Regan
Danny Van Kooten – 4.0.2

Velvet Blues Update URLs: by VelvetBlues.com – 3.2.9
WooCommerce Square: by WooCommerce – 1.0.37
WooCommerce: by Automattic – 3.6.4
Yoast SEO: by Team Yoast – 11.5 – Not tested with the active version of WooCommerce
WP Customer Reviews: by Go Web Solutions – 3.4.1
WP Lightbox 2: by Syed Balkhi – 3.0.6.2
WP Mail SMTP: by WPForms – 1.4.2
YITH WooCommerce Name Your Price: by YITHEMES – 1.0.19 – Not tested with the active version of WooCommerce

### Inactive Plugins (5) ###

GC Testimonials: by Erin Garscadden – 1.3.2
ImagePress - Image Gallery: by Ciprian Popescu – 1.0.3
Jetpack by WordPress.com: by Automattic – 7.4.1
Lightbox Gallery: by Hiroaki Miyashita – 0.9.1
WooCommerce Direct Checkout: by QuadLayers – 2.1.1 – Not tested with the active version of WooCommerce

### Settings ###

API Enabled: ?
Force SSL: ?
Currency: USD ($)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –

### WC Pages ###

Shop base: #580 - /shop/
Cart: #581 - /cart/
Checkout: #582 - /checkout/
My account: #583 - /my-account/
Terms and conditions: ? Page not set

### Theme ###

Name: RED ROCK
Version: 1.6
Author URL: https://www.ads-software.com/
Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
WooCommerce Support: ? Not declared

### Templates ###

Archive Template: Your theme has a woocommerce.php file
you will not be able to override the woocommerce/archive-product.php custom template since woocommerce.php has priority over archive-product.php. This is intended to prevent display issues.

Overrides: redRock/woocommerce/archive-product.php version 3.3.0 is out of date. The core version is 3.4.0
redRock/woocommerce/auth/footer.php
redRock/woocommerce/auth/form-grant-access.php
redRock/woocommerce/auth/form-login.php version 3.3.0 is out of date. The core version is 3.4.0
redRock/woocommerce/auth/header.php
redRock/woocommerce/cart/cart-empty.php version 3.1.0 is out of date. The core version is 3.5.0
redRock/woocommerce/cart/cart-item-data.php
redRock/woocommerce/cart/cart-shipping.php version 3.2.0 is out of date. The core version is 3.6.0
redRock/woocommerce/cart/cart-totals.php
redRock/woocommerce/cart/cart.php version 3.3.0 is out of date. The core version is 3.5.0
redRock/woocommerce/cart/cross-sells.php
redRock/woocommerce/cart/mini-cart.php version 3.3.0 is out of date. The core version is 3.5.0
redRock/woocommerce/cart/proceed-to-checkout-button.php
redRock/woocommerce/cart/shipping-calculator.php version 3.2.0 is out of date. The core version is 3.5.0
redRock/woocommerce/checkout/cart-errors.php version 2.4.0 is out of date. The core version is 3.5.0
redRock/woocommerce/checkout/form-billing.php version 3.0.9 is out of date. The core version is 3.6.0
redRock/woocommerce/checkout/form-checkout.php version 2.3.0 is out of date. The core version is 3.5.0
redRock/woocommerce/checkout/form-coupon.php version 3.3.0 is out of date. The core version is 3.4.4
redRock/woocommerce/checkout/form-login.php version 2.0.0 is out of date. The core version is 3.4.0
redRock/woocommerce/checkout/form-pay.php version 3.3.0 is out of date. The core version is 3.4.0
redRock/woocommerce/checkout/form-shipping.php version 3.0.9 is out of date. The core version is 3.6.0
redRock/woocommerce/checkout/order-receipt.php
redRock/woocommerce/checkout/payment-method.php version 2.3.0 is out of date. The core version is 3.5.0
redRock/woocommerce/checkout/payment.php version 3.3.0 is out of date. The core version is 3.5.3
redRock/woocommerce/checkout/review-order.php
redRock/woocommerce/checkout/terms.php version 3.1.1 is out of date. The core version is 3.4.0
redRock/woocommerce/checkout/thankyou.php
redRock/woocommerce/content-product.php version 3.0.0 is out of date. The core version is 3.6.0
redRock/woocommerce/content-product_cat.php
redRock/woocommerce/content-single-product.php version 3.0.0 is out of date. The core version is 3.6.0
redRock/woocommerce/content-widget-product.php version 3.3.0 is out of date. The core version is 3.5.5
redRock/woocommerce/emails/admin-cancelled-order.php version 2.5.0 is out of date. The core version is 3.6.0
redRock/woocommerce/emails/admin-failed-order.php version 2.5.0 is out of date. The core version is 3.5.0
redRock/woocommerce/emails/admin-new-order.php version 2.5.0 is out of date. The core version is 3.5.0
redRock/woocommerce/emails/customer-completed-order.php version 2.5.0 is out of date. The core version is 3.5.0
redRock/woocommerce/emails/customer-invoice.php version 3.3.0 is out of date. The core version is 3.5.0
redRock/woocommerce/emails/customer-new-account.php version 1.6.4 is out of date. The core version is 3.5.2
redRock/woocommerce/emails/customer-note.php version 2.5.0 is out of date. The core version is 3.6.0
redRock/woocommerce/emails/customer-on-hold-order.php version 2.5.0 is out of date. The core version is 3.5.0
redRock/woocommerce/emails/customer-processing-order.php version 2.5.0 is out of date. The core version is 3.5.4
redRock/woocommerce/emails/customer-refunded-order.php version 2.5.0 is out of date. The core version is 3.5.0
redRock/woocommerce/emails/customer-reset-password.php version 2.0.0 is out of date. The core version is 3.5.0
redRock/woocommerce/emails/email-addresses.php version 3.2.1 is out of date. The core version is 3.5.4
redRock/woocommerce/emails/email-customer-details.php
redRock/woocommerce/emails/email-downloads.php version 3.2.0 is out of date. The core version is 3.4.0
redRock/woocommerce/emails/email-footer.php
redRock/woocommerce/emails/email-header.php
redRock/woocommerce/emails/email-order-details.php
redRock/woocommerce/emails/email-order-items.php version 3.2.0 is out of date. The core version is 3.5.0
redRock/woocommerce/emails/email-styles.php
redRock/woocommerce/emails/plain/admin-cancelled-order.php version 2.5.0 is out of date. The core version is 3.6.0
redRock/woocommerce/emails/plain/admin-failed-order.php version 2.5.0 is out of date. The core version is 3.5.0
redRock/woocommerce/emails/plain/admin-new-order.php version 2.5.0 is out of date. The core version is 3.5.0
redRock/woocommerce/emails/plain/customer-completed-order.php version 2.5.0 is out of date. The core version is 3.5.0
redRock/woocommerce/emails/plain/customer-invoice.php version 2.5.0 is out of date. The core version is 3.5.0
redRock/woocommerce/emails/plain/customer-new-account.php version 2.0.0 is out of date. The core version is 3.5.2
redRock/woocommerce/emails/plain/customer-note.php version 2.5.0 is out of date. The core version is 3.5.0
redRock/woocommerce/emails/plain/customer-on-hold-order.php version 2.5.0 is out of date. The core version is 3.5.0
redRock/woocommerce/emails/plain/customer-processing-order.php version 2.5.0 is out of date. The core version is 3.5.4
redRock/woocommerce/emails/plain/customer-refunded-order.php version 2.5.0 is out of date. The core version is 3.5.0
redRock/woocommerce/emails/plain/customer-reset-password.php version 2.3.0 is out of date. The core version is 3.5.0
redRock/woocommerce/emails/plain/email-addresses.php version 3.2.1 is out of date. The core version is 3.4.0
redRock/woocommerce/emails/plain/email-customer-details.php version 2.5.0 is out of date. The core version is 3.4.0
redRock/woocommerce/emails/plain/email-downloads.php version 3.2.0 is out of date. The core version is 3.4.0
redRock/woocommerce/emails/plain/email-order-details.php version 3.3.0 is out of date. The core version is 3.5.0
redRock/woocommerce/emails/plain/email-order-items.php
redRock/woocommerce/global/breadcrumb.php
redRock/woocommerce/global/form-login.php version 3.3.0 is out of date. The core version is 3.6.0
redRock/woocommerce/global/quantity-input.php version 3.3.0 is out of date. The core version is 3.6.0
redRock/woocommerce/global/sidebar.php
redRock/woocommerce/global/wrapper-end.php
redRock/woocommerce/global/wrapper-start.php
redRock/woocommerce/loop/add-to-cart.php
redRock/woocommerce/loop/loop-end.php
redRock/woocommerce/loop/loop-start.php
redRock/woocommerce/loop/no-products-found.php
redRock/woocommerce/loop/orderby.php version 3.3.0 is out of date. The core version is 3.6.0
redRock/woocommerce/loop/pagination.php
redRock/woocommerce/loop/price.php
redRock/woocommerce/loop/rating.php version 3.0.0 is out of date. The core version is 3.6.0
redRock/woocommerce/loop/result-count.php
redRock/woocommerce/loop/sale-flash.php
redRock/woocommerce/myaccount/dashboard.php
redRock/woocommerce/myaccount/downloads.php
redRock/woocommerce/myaccount/form-add-payment-method.php version 3.3.0 is out of date. The core version is 3.4.0
redRock/woocommerce/myaccount/form-edit-account.php version 3.3.0 is out of date. The core version is 3.5.0
redRock/woocommerce/myaccount/form-edit-address.php version 3.3.0 is out of date. The core version is 3.6.0
redRock/woocommerce/myaccount/form-login.php version 3.3.0 is out of date. The core version is 3.6.0
redRock/woocommerce/myaccount/form-lost-password.php version 3.3.0 is out of date. The core version is 3.5.2
redRock/woocommerce/myaccount/form-reset-password.php version 3.3.0 is out of date. The core version is 3.5.5
redRock/woocommerce/myaccount/lost-password-confirmation.php version 2.6.0 is out of date. The core version is 3.5.2
redRock/woocommerce/myaccount/my-account.php version 2.6.0 is out of date. The core version is 3.5.0
redRock/woocommerce/myaccount/my-address.php
redRock/woocommerce/myaccount/my-downloads.php
redRock/woocommerce/myaccount/my-orders.php
redRock/woocommerce/myaccount/navigation.php
redRock/woocommerce/myaccount/orders.php
redRock/woocommerce/myaccount/payment-methods.php
redRock/woocommerce/myaccount/view-order.php
redRock/woocommerce/notices/error.php version 3.3.0 is out of date. The core version is 3.5.0
redRock/woocommerce/notices/notice.php version 1.6.4 is out of date. The core version is 3.5.0
redRock/woocommerce/notices/success.php version 3.3.0 is out of date. The core version is 3.5.0
redRock/woocommerce/order/form-tracking.php version 3.3.0 is out of date. The core version is 3.6.0
redRock/woocommerce/order/order-again.php version 2.3.0 is out of date. The core version is 3.5.0
redRock/woocommerce/order/order-details-customer.php version 3.3.0 is out of date. The core version is 3.4.4
redRock/woocommerce/order/order-details-item.php
redRock/woocommerce/order/order-details.php version 3.3.0 is out of date. The core version is 3.5.2
redRock/woocommerce/order/order-downloads.php
redRock/woocommerce/order/tracking.php
redRock/woocommerce/product-searchform.php
redRock/woocommerce/single-product/add-to-cart/external.php version 2.1.0 is out of date. The core version is 3.4.0
redRock/woocommerce/single-product/add-to-cart/grouped.php version 3.3.0 is out of date. The core version is 3.4.0
redRock/woocommerce/single-product/add-to-cart/simple.php version 3.0.0 is out of date. The core version is 3.4.0
redRock/woocommerce/single-product/add-to-cart/variable.php version 3.0.0 is out of date. The core version is 3.5.5
redRock/woocommerce/single-product/add-to-cart/variation-add-to-cart-button.php version 3.0.0 is out of date. The core version is 3.4.0
redRock/woocommerce/single-product/add-to-cart/variation.php
redRock/woocommerce/single-product/meta.php
redRock/woocommerce/single-product/photoswipe.php
redRock/woocommerce/single-product/price.php
redRock/woocommerce/single-product/product-attributes.php version 3.1.0 is out of date. The core version is 3.6.0
redRock/woocommerce/single-product/product-image.php version 3.3.2 is out of date. The core version is 3.5.1
redRock/woocommerce/single-product/product-thumbnails.php version 3.3.2 is out of date. The core version is 3.5.1
redRock/woocommerce/single-product/rating.php version 3.1.0 is out of date. The core version is 3.6.0
redRock/woocommerce/single-product/related.php
redRock/woocommerce/single-product/review-meta.php version 3.0.0 is out of date. The core version is 3.4.0
redRock/woocommerce/single-product/review-rating.php version 3.1.0 is out of date. The core version is 3.6.0
redRock/woocommerce/single-product/review.php
redRock/woocommerce/single-product/sale-flash.php
redRock/woocommerce/single-product/share.php version 1.6.4 is out of date. The core version is 3.5.0
redRock/woocommerce/single-product/short-description.php
redRock/woocommerce/single-product/stock.php
redRock/woocommerce/single-product/tabs/additional-information.php
redRock/woocommerce/single-product/tabs/description.php
redRock/woocommerce/single-product/tabs/tabs.php
redRock/woocommerce/single-product/title.php
redRock/woocommerce/single-product/up-sells.php
redRock/woocommerce/single-product-reviews.php version 3.2.0 is out of date. The core version is 3.6.0
redRock/woocommerce/single-product.php
redRock/woocommerce/taxonomy-product_cat.php
redRock/woocommerce/taxonomy-product_tag.php

Outdated Templates: ?
					
					
						Learn how to update

### Action Scheduler ###

Complete: 93
Oldest: 2019-06-25 10:00:33 +0000
Newest: 2019-06-25 10:02:29 +0000

Pending: 0
Oldest: –
Newest: –

Canceled: 0
Oldest: –
Newest: –

In-progress: 0
Oldest: –
Newest: –

Failed: 0
Oldest: –
Newest: –

The page I need help with: [log in to see the link]

Viewing 13 replies - 1 through 13 (of 13 total)

Thread Starter

pranay003

(@pranay003)

5 years, 5 months ago

Its 2 days over i have created this ticket. Please look into my issue as soon as possible.

This reply was modified 5 years, 5 months ago by pranay003.

Thomas Shellberg

(@shellbeezy)

Automattic Happiness Engineer

5 years, 4 months ago

Hi @pranay003 – sorry to hear about the error you’re getting.

Can you please go to WooCommerce->Settings->Payments->Square, enable Debug Logging, then try a payment?

You can then review the generated logs by going to WooCommerce->Status->Logs and selecting Square from the drop-down menu on the top-right of the page.

Paste in the relevant debug log output and we can take a look.

Thread Starter

pranay003

(@pranay003)

5 years, 4 months ago

Hi @shellbeezy,
I have followed your instructions find the below attached log, please check and reply back to me.

07-02-2019 @ 00:34:27 - ====Start Log 07/02/2019 12:34am====
Getting All Square Inventory
====End Log 07/02/2019 12:34am (0.02)====


07-02-2019 @ 01:36:41 - ====Start Log 07/02/2019 1:36am====
Getting All Square Inventory
====End Log 07/02/2019 1:36am (0.05)====


07-02-2019 @ 01:40:55 - ====Start Log 07/02/2019 1:40am====
Charge Card Nonce
====End Log 07/02/2019 1:40am (0.02)====


07-02-2019 @ 01:40:55 - ====Start Log 07/02/2019 1:40am====
Create Customer
====End Log 07/02/2019 1:40am (0)====


07-02-2019 @ 02:33:58 - ====Start Log 07/02/2019 2:33am====
Getting All Square Inventory
====End Log 07/02/2019 2:33am (0.05)====


07-02-2019 @ 03:43:58 - ====Start Log 07/02/2019 3:43am====
Getting All Square Inventory
====End Log 07/02/2019 3:43am (0.03)====


07-02-2019 @ 04:34:44 - ====Start Log 07/02/2019 4:34am====
Getting All Square Inventory
====End Log 07/02/2019 4:34am (0.02)====


07-02-2019 @ 05:42:27 - ====Start Log 07/02/2019 5:42am====
Getting All Square Inventory
====End Log 07/02/2019 5:42am (0.02)====


07-02-2019 @ 06:37:13 - ====Start Log 07/02/2019 6:37am====
Getting All Square Inventory
====End Log 07/02/2019 6:37am (0.03)====


07-02-2019 @ 08:05:39 - ====Start Log 07/02/2019 8:05am====
Getting All Square Inventory
====End Log 07/02/2019 8:05am (0.03)====


07-02-2019 @ 08:56:38 - ====Start Log 07/02/2019 8:56am====
Getting All Square Inventory
====End Log 07/02/2019 8:56am (0)====


07-02-2019 @ 09:38:48 - ====Start Log 07/02/2019 9:38am====
Getting All Square Inventory
====End Log 07/02/2019 9:38am (0.03)====


07-02-2019 @ 10:33:49 - ====Start Log 07/02/2019 10:33am====
Getting All Square Inventory
====End Log 07/02/2019 10:33am (0.05)====


07-02-2019 @ 11:45:18 - ====Start Log 07/02/2019 11:45am====
Getting All Square Inventory
====End Log 07/02/2019 11:45am (0)====


07-02-2019 @ 12:34:53 - ====Start Log 07/02/2019 12:34pm====
Getting All Square Inventory
====End Log 07/02/2019 12:34pm (0)====


07-02-2019 @ 13:37:43 - ====Start Log 07/02/2019 1:37pm====
Getting All Square Inventory
====End Log 07/02/2019 1:37pm (0.05)====


07-02-2019 @ 14:37:58 - ====Start Log 07/02/2019 2:37pm====
Getting All Square Inventory
====End Log 07/02/2019 2:37pm (0.02)====


07-02-2019 @ 15:51:03 - ====Start Log 07/02/2019 3:51pm====
Getting All Square Inventory
====End Log 07/02/2019 3:51pm (0.02)====


07-02-2019 @ 16:38:35 - ====Start Log 07/02/2019 4:38pm====
Getting All Square Inventory
====End Log 07/02/2019 4:38pm (0.08)====


07-02-2019 @ 17:35:33 - ====Start Log 07/02/2019 5:35pm====
Getting All Square Inventory
====End Log 07/02/2019 5:35pm (0.05)====


07-02-2019 @ 18:48:39 - ====Start Log 07/02/2019 6:48pm====
Getting All Square Inventory
====End Log 07/02/2019 6:48pm (0.05)====


07-02-2019 @ 19:36:55 - ====Start Log 07/02/2019 7:36pm====
Getting All Square Inventory
====End Log 07/02/2019 7:36pm (0.02)====


07-02-2019 @ 20:35:21 - ====Start Log 07/02/2019 8:35pm====
Getting All Square Inventory
====End Log 07/02/2019 8:35pm (0.03)====


07-02-2019 @ 21:38:10 - ====Start Log 07/02/2019 9:38pm====
Getting All Square Inventory
====End Log 07/02/2019 9:38pm (0.03)====


07-02-2019 @ 21:41:46 - ====Start Log 07/02/2019 9:41pm====
Retrieving Merchant
====End Log 07/02/2019 9:41pm (0.03)====


07-02-2019 @ 21:41:47 - ====Start Log 07/02/2019 9:41pm====
Retrieving Merchant
====End Log 07/02/2019 9:41pm (0.75)====


07-02-2019 @ 21:41:47 - ====Start Log 07/02/2019 9:41pm====
(Retrieving Merchant) Try #1 - cURL error 28: Operation timed out after 45003 milliseconds with 0 bytes received
====End Log 07/02/2019 9:41pm (0.75)====


07-02-2019 @ 21:41:50 - ====Start Log 07/02/2019 9:41pm====
Retrieve Business Locations
====End Log 07/02/2019 9:41pm (0.07)====


07-02-2019 @ 21:41:54 - ====Start Log 07/02/2019 9:41pm====
Retrieving Merchant
====End Log 07/02/2019 9:41pm (0.1)====


07-02-2019 @ 21:41:56 - ====Start Log 07/02/2019 9:41pm====
Retrieve Business Locations
====End Log 07/02/2019 9:41pm (0.03)====


07-02-2019 @ 21:41:57 - ====Start Log 07/02/2019 9:41pm====
Retrieving Merchant
====End Log 07/02/2019 9:41pm (0.02)====


07-02-2019 @ 21:41:59 - ====Start Log 07/02/2019 9:41pm====
Retrieve Business Locations
====End Log 07/02/2019 9:41pm (0.03)====


07-02-2019 @ 22:15:33 - ====Start Log 07/02/2019 10:15pm====
Charge Card Nonce
====End Log 07/02/2019 10:15pm (0.07)====


07-02-2019 @ 22:15:33 - ====Start Log 07/02/2019 10:15pm====
Get Customer
====End Log 07/02/2019 10:15pm (0)====


07-02-2019 @ 22:37:07 - ====Start Log 07/02/2019 10:37pm====
Getting All Square Inventory
====End Log 07/02/2019 10:37pm (0.02)====


07-02-2019 @ 23:48:32 - ====Start Log 07/02/2019 11:48pm====
Getting All Square Inventory
====End Log 07/02/2019 11:48pm (0.02)====

This reply was modified 5 years, 4 months ago by pranay003.
This reply was modified 5 years, 4 months ago by pranay003.
This reply was modified 5 years, 4 months ago by pranay003.

Thread Starter

pranay003

(@pranay003)

5 years, 4 months ago

@shellbeezy
please check the below log also:

07-02-2019 @ 22:15:29 - Info: Begin processing payment for order 841 for the amount of 1.00
07-02-2019 @ 22:15:33 - Success: Square charge authorized (Authorized ID: 5oIcGJreci7m0ky84omdPvMF). Process order to take payment, or cancel to remove the pre-authorization.

Thread Starter

pranay003

(@pranay003)

5 years, 4 months ago

@shellbeezy I am waiting for your reply,please check and comment.

This reply was modified 5 years, 4 months ago by pranay003.

Thomas Shellberg

(@shellbeezy)

Automattic Happiness Engineer

5 years, 4 months ago

@pranay003,

Your last log file is for the payment gateway, thanks for supplying that! It looks like the Square gateway is working properly. Therefore, if the checkout process fails for some reason it’s likely caused by another reason.

Try disabling all plugins other than WooCommerce + Square and make sure to disable any customizations you have, then test this again.

Moderator

Hari Shanker R

(@harishanker)

5 years, 4 months ago

Hi @pranay003

Just checking-in to see if you were able to make any headway on the testing.

As @shellbeezy mentioned, I’d recommend doing a full conflict test with just WooCommerce and Square activated, as mentioned in this article: https://docs.woocommerce.com/document/how-to-test-for-conflicts/

I’d also recommend disconnecting + reconnecting Square to see if that fixes the problem. In case the problem still persists, I’d recommend creating a ticket for us to help you in troubleshooting this faster: https://woocommerce.com/my-account/create-a-ticket/

Since we haven’t heard from you in a while, we’re marking this thread as Resolved for now.

Let us know in the ticket if you keep running into troubles. We’re happy to assist you further!

Thread Starter

pranay003

(@pranay003)

5 years, 4 months ago

Can you please allow us some time to check and test the payment. After that I will come back to you.

Thread Starter

pranay003

(@pranay003)

5 years, 4 months ago

Hi @harishanker when i am checking with the testing card details every time it shows Payment error : card decline. What i did is i have created a devsite of the main site and activate only woocommerce and square plugin. But this error is showin every time. Can you please help me? Please check the new devsite link below.

Link: https://redrockpainting.com/devsite/product/online-payment/

Thread Starter

pranay003

(@pranay003)

5 years, 4 months ago

Hello @harishanker did you check my previous comment. i have deactivated all the others plugin and changed the theme. But still it is showing the same error. Please help me to solve this as soon as possible.

Link: https://redrockpainting.com/devsite/product/online-payment/

Thomas Shellberg

(@shellbeezy)

Automattic Happiness Engineer

5 years, 4 months ago

@pranay003,

I think we’ll need the full debug information from Square as well as any fatal error logs generated by the server.

Please contact us at WooCommerce.com > My Account > Tickets. You may need to create an account before you can access that page.

Please include a link to this forum thread, so that we can keep track of what’s already been done.

We will be able to help you further there.

Thread Starter

pranay003

(@pranay003)

5 years, 4 months ago

Hello @shellbeezy i have created a ticket on Woocommerce.com as per your instructions above. Please check and help me to out of this issue as soon as possible.

Thread Starter

pranay003

(@pranay003)

5 years, 4 months ago

Here is the woocommerce ticket link.
https://woocommerce.com/my-account/tickets/?id=2208285

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The topic ‘Square payment issue’ is closed to new replies.